Cynthia Howell "Cindy"
North Las Vegas,NV
Summary
Highly skilled candidate experienced in information organization and data entry. Self-directed and organized professional with proven track record for managing information with extreme care. Committed to maintaining high standards for confidentiality, productivity and accuracy. Personable candidate with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping.
Overview
20
20
years of professional experience
Work History
Supervised Visitation Monitor
M. Harris & Associates
02.2024 - 08.2024
- Enabled successful reunification of families through diligent monitoring of progress made during supervised visits over time.
- Collaborated with social workers to provide regular updates on the progress of supervised visitations.
- Ensured child safety by closely monitoring interactions between parents and children during supervised visits.
- Offered resources and referrals for additional support services as needed, further assisting families in achieving positive outcomes.
- Managed scheduling for supervised visits, coordinating with multiple parties to ensure timely and efficient appointments.
- Maintained detailed documentation for each visit, noting any concerns or incidents that occurred.
- Upheld strict confidentiality guidelines when discussing case details with involved parties, protecting sensitive information at all times.
- Evaluated parent-child interactions objectively, providing unbiased feedback to inform case management decisions.
- Addressed any issues that arose during visits promptly and professionally, maintaining a calm atmosphere throughout the process.
- Developed strong rapport with families, fostering trust and open communication during visitations.
- Participated in ongoing training regarding best practices in supervised visitation monitoring to stay current on industry standards.
- Improved communication between parents and children by facilitating constructive conversations during visits.
Maintenance Clerk
Heniff Trucking / Job Giraffe
10.2022 - 11.2023
- Managed multiple projects simultaneously using organizational and analytical skills.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Minimized disruption to ongoing operations during scheduled or emergency repairs by efficiently coordinating with relevant parties.
- Conducted regular inventories of physical files, identifying gaps and efficiently rectifying any discrepancies found.
- Assisted in audit preparation by organizing and providing requested documentation consistently on time.
- Supported technology upgrades by assisting in migration of data between software platforms while maintaining data integrity throughout the process.
- Managed secure disposal of outdated records according to retention schedules, complying with legal requirements and confidentiality standards.
- Served as subject matter expert on internal policies regarding records maintenance, ensuring compliance among team members at all times.
- Enhanced records accuracy by meticulously reviewing and updating information in the database.
SALES REPRESENTATIVE
Caliber Sales & Marketing
01.2019 - Current
- Nationwide traveling sales representative for entertainment and technology service providers.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Documented customer interactions using SalesForce to capture data in processing system.
- Created and executed reorganization plan, training and development programs and implemented process improvements.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
SALES CONSULTANT
Verizon
01.2017 - 01.2019
- Worked with customers as sales consultant and client relations to help with their wireless, technology and account needs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained organized, presentable merchandise to drive continuous sales.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
ACCOUNT SPECIALIST
Conduent / Apple Itunes
01.2015 - 01.2017
- Calls to assist in programming, billing, refund issues, and security assistance.
- Answered above average number of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Handled calls retrieving customer data, presenting relevant product information and cancelling services.
INSIDE SALES / ACCOUNT MANAGEMENT
Husky Rack & Wire
01.2005 - 01.2015
- Effectively manage price quotes and quote conversion to sales orders for pallet rack/wire decking manufacturer for large warehouse projects.
- Created hand drawn to scale designs for wire caging project quotes and sales orders showing birds eye view of entire project notating complete bill of material for designs and where each item should be placed.
- Assisted installers and engineers by working closely with production department and ensuring fastest possible lead times and delivery at most competitive market price.
- Worked closely with engineers in areas of seismic concern to ensure product integrity and safety.
- Developed basic knowledge of client from business, industry and competitive perspective.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Liaised between account holders and various departments.
- Educated clients on new and innovative industry products and services and updated account information to maintain high standards of client service.
- Managed largest inside sales territory and volume of accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and payment terms.
- Created timely and accurate reports, internal documents and client deliverables.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Capitalized on emerging trends in customer preferences and marketplaces.
Education
Associates Degree - Nuclear Medicine Technology
Caldwell Community College & TI
HUDSON, NC2001
Skills
- Confidentiality adherence
- Maintaining neutrality
- Problem-Solving
- Attention to Detail
- Effective Communication
- Client documentation
- Analytical Thinking
- Client Needs Assessment
- File Management
Timeline
Supervised Visitation Monitor
M. Harris & Associates
02.2024 - 08.2024
Maintenance Clerk
Heniff Trucking / Job Giraffe
10.2022 - 11.2023
SALES REPRESENTATIVE
Caliber Sales & Marketing
01.2019 - Current
SALES CONSULTANT
Verizon
01.2017 - 01.2019
ACCOUNT SPECIALIST
Conduent / Apple Itunes
01.2015 - 01.2017
INSIDE SALES / ACCOUNT MANAGEMENT
Husky Rack & Wire
01.2005 - 01.2015
Associates Degree - Nuclear Medicine Technology
Caldwell Community College & TI
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