Cynthia Huber

· Support day-to-day operations by assisting with the organization of maintenance schedules, providing backup for administrative tasks, and ensuring accurate documentation for compliance and safety records. Collaborate with team members to streamline processes and enhance operational efficiency.

· Generate Weekly Preventative Maintenance (PM) Schedules (Every Monday).

· Close Work Orders: Finalize and close work orders, ensuring all relevant notes are accurately added to asset records.

· Review Completed Work in Tile: Verify the completion of tasks in the Tile system, ensuring accuracy and adding necessary notes to asset documentation.

· Create and Manage PM Schedules: Develop new PM schedules and create corresponding variants as needed.

· Maintain and Update PM Records: Perform regular updates to PM schedules, including modifications to trigger dates, descriptions, and other relevant parameters.

· Update Safety Forms in P8: Ensure that all safety forms are current and accurately updated within the P8 system.

· Attach Safety Forms to Work Orders: Ensure all safety-related work orders are properly linked with the relevant safety documentation.

· Update MATS Tune-Up Procedures Spreadsheet: Regularly update the MATS Tune-Up Procedures spreadsheet and provide updates to Erik G.

· Update Well Pump and Sewer Lift Pump Readings: Collect and update monthly readings for well pumps and sewer lift pumps, submitting reports to the City of Alma.

· Monitor and Report KPI Data: Regularly update and send key performance indicator (KPI) data to Diana for review.

· Update and Distribute SPCC Reports: Update and distribute SPCC reports on a monthly and annual basis.

· Update NERC Compliance Records: Maintain and update NERC compliance records monthly, quarterly, and annually, ensuring all information is accurately entered into P8.

· Route and Update Safety and Compliance Testing Records: Route and maintain testing records for Cathodic Protection, DSI, Fugitive Emissions, Storm Water, Alimak Elevator, Generator Connection Control Tests (Safety Valve tests), and Heat Detector Tests.

· Front Desk Coverage: Provide coverage for the front desk and manage supply orders as needed.

· Label Creation: Design and create labels for asset identification and documentation purposes.

• Assisted customers with account openings and service inquiries.
• Educated clients on banking products and services available.
• Managed daily cash transactions and balanced cash drawer efficiently.
• Developed relationships with clients to understand their financial needs.
• Collaborated with team members to resolve customer issues promptly.
• Maintained compliance with banking regulations and internal policies.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Provided customer service to clients, including answering questions and resolving issues.
• Educated customers on variety of retail products and digital solutions, enhancing customer experience.
• Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Followed operational standards, promoting security, risk management and compliance.
• Cross-sold banking products such as credit cards, loans and investments.
• Identified potential fraud risks on accounts and reported suspicious activities to management.
• Greeted customers upon entering the bank and directed them to appropriate personnel or services.
• Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
• Participated in training sessions regarding new banking products or services.
• Responded promptly to customer emails, phone calls and requests for information.
• Maintained position of trust and responsibility by keeping customer business confidential.
• Maintained accurate records of all transactions conducted throughout the day.
• Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
• Researched customer inquiries and reported findings in a timely manner.
• Collaborated with team members to meet branch targets and objectives.
• Entered new account information into computers and filed related forms and other documents.
• Executed wire transfers of funds in compliance with banking best practices.
• Used customer and bank records to investigate and correct errors upon customer request.
• Used job-related software and computer to collect and record customer deposits, fees and issue receipts.