Cynthia Huffman
Mediapolis
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
32
32
years of professional experience
Work History
Housekeeping Manager
Catfish Bend Casino
06.2020 - 10.2024
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of 25 housekeepers.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the casino.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all casino areas.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeping Manager
Pzazz Resort Hotel
08.1992 - 06.2020
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Managed staff of 25 housekeepers.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
- Addressed customer feedback and complaints to maximize satisfaction.
Education
High School Diploma -
Mediapolis Community School
Mediapolis, IASkills
- Customer relationship management
- Scheduling and planning
- Department coordination
- Performance improvements
- Supervisory skills
- Supply inventory management
- Data archiving
- Document control
- Payroll
- Cost reduction strategies
- Clear communication
- Conflict resolution
Timeline
Housekeeping Manager
Catfish Bend Casino
06.2020 - 10.2024
Housekeeping Manager
Pzazz Resort Hotel
08.1992 - 06.2020
High School Diploma -
Mediapolis Community School