Cynthia Hughes
Bridgeville,DE
Overview
27
27
years of professional experience
Work History
Associate Manager
Cracker Barrel
Rehoboth Beach, DE
12.2019 - Current
- Led team to enhance customer service standards, resulting in improved guest satisfaction scores.
- Developed and implemented training programs for new associates, fostering skill development and operational efficiency.
- Streamlined inventory management processes, reducing waste and optimizing stock levels across departments.
- Coordinated daily operations, ensuring compliance with health and safety regulations while maintaining quality standards.
- Mentored staff on best practices in guest interactions, contributing to a positive dining experience.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
Caterer
Nage
Rehoboth Beach, DE
04.2001 - 08.2019
- Coordinated catering logistics for diverse events, ensuring timely delivery and setup of services.
- Supervised kitchen staff, fostering a collaborative environment that improved service efficiency and quality.
- Trained new employees on catering procedures and safety protocols, elevating team performance standards.
- Directed large-scale event operations, ensuring seamless execution from planning through post-event analysis.
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Cleaned and organized kitchen stations to promote team efficiency.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
Bakery Manager
Walmart
Seaford, DE
06.1998 - 09.2010
- Supervised daily operations of bakery, ensuring high-quality product standards and customer satisfaction.
- Implemented inventory management system to track supplies, reducing waste and improving cost control.
- Led initiatives to improve baking processes, resulting in increased output and reduced preparation times.
Education
Some College -
Delaware Technical Community College
DEDiploma - Basic
Wood Bridgeville
Bridgeville, DE06.1991
Timeline
Associate Manager
Cracker Barrel
12.2019 - Current
Caterer
Nage
04.2001 - 08.2019
Bakery Manager
Walmart
06.1998 - 09.2010
Some College -
Delaware Technical Community College
Diploma - Basic
Wood Bridgeville