Cynthia Humphries
Olla,LA
Summary
My lapse in work history from 2005-2010 is due to my son being diagnosed with leukemia.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manager on Duty/ Cashier
Dollar General
08.2022 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
Paraprofessional Educator
Lasalle Parish Schools
08.2011 - Current
- Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Facilitated seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
- Aided teachers in coordinating extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.
- Boosted classroom engagement by incorporating interactive, hands-on activities into daily lesson plans.
- Contributed to a positive classroom culture by establishing strong relationships with students and maintaining open communication with families.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Supported special needs students through one-on-one assistance, enabling them to reach their full potential in an inclusive environment.
- Prepared instructional materials for classroom use, ensuring timely delivery of relevant resources for each lesson.
- Monitored student classroom and outdoors activities to promote student safety.
- Enriched the learning experience by integrating real-world examples into lessons, stimulating critical thinking and deeper understanding of subject matter.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Maintained safety and security by overseeing students in recess environments.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Collaborated with fellow educators to develop interdisciplinary units, enriching students'' understanding of various subjects.
- Provided ongoing feedback to teachers regarding student progress, facilitating necessary adjustments to better support individual growth.
- Enhanced student comprehension by implementing differentiated instruction techniques tailored to individual learning needs.
- Increased parental involvement by assisting with parent-teacher conferences and keeping families informed about academic progress.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Fostered a collaborative atmosphere among classmates with team-building exercises aimed at enhancing cooperation skills.
- Advanced student proficiency in math by leading small-group tutoring sessions focused on reinforcing foundational concepts and problem-solving strategies.
- Elevated overall class performance by providing targeted feedback on assignments that guided students towards improvement.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Proof Encoder
American Security Bank
01.1998 - 09.2006
- Supported the management team by providing timely updates on project progress and highlighting any potential issues encountered during the encoding process.
- Adhered to company policies, procedures, and regulatory guidelines when handling sensitive financial information during the encoding process.
- Increased productivity by developing a strong understanding of various encoding systems and software applications.
- Demonstrated attention to detail, ensuring all encoded data was accurate and error-free before submission.
- Proactively identified areas for improvement within the proof encoding process, recommending changes that led to increased efficiency and reduced errors.
- Updated relevant databases with accurate encoded data for easy retrieval and analysis by other departments within the organization.
Customer Service Representative
Bryan’t’s Cleaners
05.1999 - 10.2001
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Hostess
Ryan’s Steak House
01.1996 - 01.1997
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Education
Louisiana State University At Alexandria
Alexandria, LAGeneral Studies -
Bayou Chicot High School
Bayou Chicot, LA05.1994
Skills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
- Technical knowledge
- Goal-Oriented
- Training and mentoring
- Inventory Oversight
Certification
CPR Certified, Medicine Certified,
Timeline
Manager on Duty/ Cashier
Dollar General
08.2022 - Current
Paraprofessional Educator
Lasalle Parish Schools
08.2011 - Current
Customer Service Representative
Bryan’t’s Cleaners
05.1999 - 10.2001
Proof Encoder
American Security Bank
01.1998 - 09.2006
Hostess
Ryan’s Steak House
01.1996 - 01.1997
Education
Louisiana State University At Alexandria
General Studies -
Bayou Chicot High School