Cynthia Hush
Plainfield,NJ
Summary
Dynamic Medical Office Administrator with extensive experience at Modern Limb and Brace Co, excelling in optimizing patient flow and streamlining billing processes. Proven expertise in medical coding and strong communication skills foster collaboration with healthcare teams, enhancing patient care and ensuring compliance with HIPAA regulations. Committed to improving operational efficiency and patient satisfaction.
Professional with experience in medical office administration, prepared for leadership role in healthcare settings. Strong focus on coordinating team efforts and achieving operational efficiency. Skilled in patient scheduling, electronic health records management, and insurance processing. Known for adaptability, reliability, and fostering collaboration in dynamic environments.
Overview
19
19
years of professional experience
Work History
Medical Office Administrator
Modern Limb and Brace Co
11.2014 - 01.2024
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Entered procedure codes and diagnosis codes into medical billing software.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Trained all new employees on records management system.
- Verified benefits and worked with insurance companies to obtain payments.
- Oversaw the implementation of a new EHR system, leading staff training sessions and addressing technical issues as they arose during the transition period.
- Streamlined billing processes for faster insurance claim handling, improving cash flow.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Medical Billing/Front Desk Receptionist
Summit Podiatry Group, Pa
06.2012 - 01.2014
- Scheduled, coordinated and confirmed appointments and meetings.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Helped patients complete necessary medical forms and documentation.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
Medical Billing Coordinator
Foot and Ankle Care Associates
11.2004 - 06.2011
- Leveraged strong organizational skills to maintain comprehensive patient accounts, enabling quick access to relevant information during billing inquiries.
- Coordinated with clinical teams to ensure proper documentation was received for accurate coding and claim submissions, reducing delays in reimbursements.
- Contributed to the development of best practices for medical billing operations, ensuring consistency across all departments within the organization.
- Participated in cross-functional meetings, providing valuable insights into billing operations and ensuring proper coordination among various departments.
- Effectively resolved disputes regarding coverage eligibility or claim denials through professional communication with patients and insurance representatives alike.
- Maintained detailed knowledge of various payer requirements, facilitating smoother interactions between healthcare providers and insurance companies during claims processing efforts.
- Collaborated with insurance providers to expedite claims processing and secure timely payments for services rendered.
- Ensured compliance with industry regulations by staying current on changes in medical coding guidelines and maintaining accurate records.
- Safeguarded sensitive patient data through strict adherence to HIPAA guidelines and implementation of secure record-keeping practices.
- Reduced claim denials and rejections by conducting thorough audits and addressing discrepancies prior to submission.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Education
Certificate 2003 - Medical Office Administrator
The Cittone Institute
1697 Oak Tree Rd, Edison, NJ, 0882008-2003
Skills
- Appointment setting
- Follow-up skills
- Managing patient records
- Chart updates
- Patient scheduling proficiency
- Problem-solving
- Strong communication skills
- HIPAA compliance
- Electronic health records
- Collections experience
- Medical terminology expertise
- Payment processing
- Appointment coordination
- Insurance billing procedures
- Medical coding proficiency
- Medical records management
- Healthcare coding
- Healthcare billing
- Benefits verifications
- Medical knowledge and terminology
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Verbal and written communication
- Decision-making
Timeline
Medical Office Administrator
Modern Limb and Brace Co
11.2014 - 01.2024
Medical Billing/Front Desk Receptionist
Summit Podiatry Group, Pa
06.2012 - 01.2014
Medical Billing Coordinator
Foot and Ankle Care Associates
11.2004 - 06.2011
Certificate 2003 - Medical Office Administrator
The Cittone Institute
Similar Profiles
Denise OchoaDenise Ochoa
Billing Specialist at Lubbock Artificial Limb and BraceBilling Specialist at Lubbock Artificial Limb and Brace
Jordan JohnsonJordan Johnson
Operator / Scheduler at Westcoast Brace And LimbOperator / Scheduler at Westcoast Brace And Limb
Kortnie CookKortnie Cook
Patient Care Coordinator at Rocky Mountain Artificial Limb and BracePatient Care Coordinator at Rocky Mountain Artificial Limb and Brace
Erika MartinezErika Martinez
Critical Care Technician at RWJBarnabas HealthCritical Care Technician at RWJBarnabas Health
Lilibeth Mailin Moreno AlainLilibeth Mailin Moreno Alain
Babysitter at Jacqueline FishbeinBabysitter at Jacqueline Fishbein