Cynthia Huson-Bailey
Kennesaw,GA
Summary
Patient-focused Professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Tackles challenges with positivity and drive to overcome. Works great alone or with others and exceeds expectations. I am also a motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. I am also here to learn.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Registration Associate
Kaiser Permanente
Atlanta, GA
01.2015 - Current
- Verified insurance coverage and eligibility status.
- Maintained knowledge of hospital policies and procedures regarding registration processes.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information.
- Analyzed complex information from multiple sources to identify patterns or trends that could be used as a basis for decision-making.
- Reviewed existing policies and procedures and suggested improvements where necessary.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Participated in training and managing new hires to bring new team members up to speed.
- Trained and mentored newer PRAs in successfully reaching their potential in their newly hired role.
- Assisted in orienting new staff members on registration processes and procedures.
- Maintained current knowledge of healthcare industry trends, standards, and regulations.
- Followed up on incomplete registrations ensuring all required documentation is completed correctly.
- Cross-trained other departments on registration processes as needed.
- Coordinated special projects assigned by supervisor or management team.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Explained policies, procedures and services to patients.
- Drafted educational brochures and informative newsletters for staff.
Owner/Independent Contractor
TCI BAILEY INC.
VIRTUAL , VIRTUAL
10.2009 - 03.2018
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created promotional materials, including flyers, brochures, and direct mail pieces.
- Monitored operations and reviewed records and metrics to understand company performance.
Store Manager of Operations/Restaurant Manager
IHOP
Miami, FL
06.2002 - 11.2010
- Developed and maintained store policies, procedures and operations manual.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Conducted initial screenings of resumes and applications to determine qualifications and suitability for posted positions.
- Coordinated interviews between hiring managers and potential candidates; scheduled meetings as needed.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Ensured compliance with all safety regulations and company policies.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Resolved customer complaints promptly and professionally.
- Created weekly schedules for staff members according to business needs.
- Organized promotional events such as special sales or discounts.
- Reviewed financial statements including profit and loss reports.
- Ensured that store was clean and organized at all times.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Science - Healthcare Administration / Healthcare Management
University of Phoenix
08-2018
Skills
- Teachable
- Medical Terminology Knowledge
- Administrative Support
- Meeting planning
- Presentation Development
- Travel administration
- Technical Support
- Scheduling
- Expense Reporting
- Task Delegation
- Calendar Management
- Strong Interpersonal Skills
- Building Rapport and Credibility
- Calm and Effective Under Pressure as well as experienced in Conflict Resolution
- Strong Organizational Skills
- Business Management Principles
- Collaborative Teamwork
- Interpersonal Communication and Client Rapport
- Quality Assurance
- Analytical Thinking
- MS Office
- Integrity and Honesty
- Risk Management Assessment
- Task Prioritization and Time Management Abilities
- Problem-Solving Abilities
- Reliability
- Problem-Solving Aptitude and Analytical Skills
- Staying educated and informed with changes and new processes
- Social Media Recruiting
- Employee Development
- Staff Management
- Corrective Action Planning
- Leadership Development
- Dispute Mediation
- Payroll Management
- Employee Relations
- Problem-solving abilities
- Performance Management
- Recruitment and hiring
- Relationship Building
- Self Motivation
- Team Collaboration
- Document Preparation
- Productivity and Time Management
- Team Management
Affiliations
- I play the piano in my spare time.
- I volunteer with my children at MUST Ministries packing food and other needed items for the needy.
- I am Music Director for the LDS church branch I attend.
- I cook and bake dishes for friends and family.
- I braid hair for friends and family.
- I sing solo and choir at church.
- I play African drums.
Certification
- Notary Public
Accomplishments
- KP PRA Advisory Council Member
- KP PRA Newsletter Publisher
- UBT Co-Lead
- UBT Sponsor for the Podiatry Department
- Thrive Champion for KP Cumberland
- Event Planning Committee Member for KP Cumberland
- Member of Miami Dade Honors College
- Inducted to Dean’s List of Academic Affairs in Miami Dade College
- Member of Theta Kappa Honor Society
- Member of the Upsilon Phi Delta (Health Administration Honor Society) Member of the National Society of Collegiate Scholars
Languages
Akan
Native/ Bilingual
Ga
Native/ Bilingual
Fante
Native/ Bilingual
Ewe
Limited
French
Limited
Timeline
Patient Registration Associate
Kaiser Permanente
01.2015 - Current
Owner/Independent Contractor
TCI BAILEY INC.
10.2009 - 03.2018
Store Manager of Operations/Restaurant Manager
IHOP
06.2002 - 11.2010
Bachelor of Science - Healthcare Administration / Healthcare Management
University of Phoenix
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