Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Isabel Nava

Irvine

Summary

Dynamic professional with extensive experience at SVUSD, excelling in event planning and staff coordination. Bilingual in English and Spanish, I effectively communicate with diverse groups while leveraging technology to enhance operations. Proven ability to develop engaging programs and resolve customer inquiries, ensuring a positive experience for all stakeholders.

Overview

21
21
years of professional experience

Work History

Assistant Site Coordinator

SVUSD
Mission Viejo
03.2023 - Current
  • Coordinated daily site operations and ensured smooth workflow among team members.
  • Assisted in scheduling staff shifts and managing attendance records effectively.
  • Assisted in developing training materials for new employees.
  • Assisted with the coordination of daily operations of a site, including staffing and scheduling.
  • Coordinated daily activities and schedules for after-school programs.
  • Oversaw student attendance and participation in various activities.
  • Organized special events to enhance student learning experiences and community involvement.

Child care leader

Portola hills elementary school
02.2018 - Current
  • Guide an assist student during crafts, art projects, games and other activities.
  • Effectively handle student discipline situations and encourage and support positive behavior.
  • Assist in preparing and serving snacks and clean the activity area after use.
  • Keep the storages and portables clean and tidy.
  • Assist children with homework, assist with supervision of children on the playground and outside activities.
  • Assist with the monitoring/ tracking of children to ensure they are secure at all times.

Customer Service Representative

SouthWest Dealer Services
Irvine
06.2022 - 03.2023
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints using effective communication skills.
  • Processed orders and managed transactions efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Senior Childcare Leader

SVUSD
Mission Viejo
03.2018 - 07.2022
  • Supervised daily activities and ensured children's safety during playtime.
  • Developed engaging educational activities tailored to children's interests and needs.
  • Communicated effectively with parents regarding child development and daily routines.
  • Collaborated with colleagues to plan and execute group activities and events.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.

Au pair

JENNIFER ROMO
Trabuco Canyon
08.2007 - 02.2018
  • Company Overview: TRABUCO CANYON, CA
  • Regulate children's rest periods and nap schedules.
  • Help prepare and serve nutritionally balanced meals and snacks for children.
  • Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects.
  • Organize and conduct age-appropriate recreational activities, such as games, arts, sports, and play dates.
  • Work with parents to develop and implement discipline programs to promote desirable child behavior.
  • Help develop or monitor family schedule.
  • Supervise and assist with homework.
  • Assign appropriate chores and praise targeted behaviors to encourage development of self-control, self-confidence, and responsibility.
  • Perform housekeeping and cleaning duties related to children's care.
  • Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior.
  • Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children.
  • Remove hazards and develop appropriate boundaries and rules to create a safe environment for children.
  • TRABUCO CANYON, CA

Cashier

DOLEX
Santa Ana
11.2004 - 08.2007
  • Company Overview: SANTA ANA, CA
  • Excellent interpersonal communication.
  • Ability to effectively manage my time and prioritize tasks.
  • Strong product knowledge and understanding of target customers.
  • Professional telephone etiquette.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Answer customers' questions, and provide information on procedures or policies.
  • Maintain clean and orderly checkout areas and complete other general maintenance duties.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Sort, count, and wrap currency and coins.
  • Compute and record totals of transactions.
  • Supervise others and provide on-the-job training.
  • Cash checks for customers.
  • Pay company bills by cash, vouchers, or checks.
  • SANTA ANA, CA

Customer Service

DOLEX
Santa Ana
11.2004 - 08.2007
  • Company Overview: SANTA ANA, CA
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' concerns.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • SANTA ANA, CA

Education

Equivalent to high school diploma -

SECUNDARIA OFICIAL
Irapuato, Guanajuato, Mexico

Skills

  • Bilingual in English and Spanish
  • Technology competent
  • Cash register
  • Volunteer experience
  • Fundraising
  • Book sale management
  • Teacher assistant
  • PTA member
  • Event planning
  • Cooking
  • Decorating

Timeline

Assistant Site Coordinator

SVUSD
03.2023 - Current

Customer Service Representative

SouthWest Dealer Services
06.2022 - 03.2023

Senior Childcare Leader

SVUSD
03.2018 - 07.2022

Child care leader

Portola hills elementary school
02.2018 - Current

Au pair

JENNIFER ROMO
08.2007 - 02.2018

Cashier

DOLEX
11.2004 - 08.2007

Customer Service

DOLEX
11.2004 - 08.2007

Equivalent to high school diploma -

SECUNDARIA OFICIAL

Similar Profiles

CREATE PROFILE