Cynthia Itchue
Rochester,MI
Summary
Dynamic customer service professional with expertise in managing complex orders and ensuring timely delivery. Recognized for exceptional attention to detail and a proven ability to adapt to evolving customer needs. Committed to fostering team collaboration and driving results while maintaining a reliable and flexible approach to workload management. Passionate about enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Customer Order Specialist / Expeditor
Home Depot
05.2017 - Current
- Liaison between customers, vendors and installers
- Project coordinator for installations
- Manages approximately 50 to 60 incoming calls and emails per day
- Develops training materials for staff to improve order handling efficiency
- Achieves higher levels of client satisfaction by promptly addressing any concerns or complaints related to their orders
- Establishes effective working relationships with internal associates, vendors, installers, and logistics company contacts
- Builds relationships with customers and community to promote long term business growth
- Manages high volumes of customer orders while maintaining accuracy through attention to detail and effective time management skills
Food Service
Romeo Community Schools
09.2008 - 05.2017
- Lunchroom cashier
- Cook - serviced all grade levels K-12
Classroom Volunteer
Romeo Community Schools
09.1997 - 05.2008
- Volunteered in classrooms for my children, during their elementary school years
Human Resource Coordinator
Norrell Services
01.1989 - 02.1993
- Interviewed potential candidates
- Hired candidates and placed in appropriate temporary positions
- Provided evaluations and discipline, as needed
Education
BBA - Human Resource Management
Walsh College
Troy, MI05.1989
AAS - General Business and Marketing
Macomb Community College
Clinton Twp, MI05.1985
Skills
- Collaborates effectively with leadership and peers
- Effective verbal and written communication
- Proficient in Microsoft Office and dedicated to professional development
- Use of point of sale system for processing payments
- Chargeback management and collection of past due balances
- Ability to provide a positive experience through customer engagement
- Strategic with conflict resolution
Timeline
Customer Order Specialist / Expeditor
Home Depot
05.2017 - Current
Food Service
Romeo Community Schools
09.2008 - 05.2017
Classroom Volunteer
Romeo Community Schools
09.1997 - 05.2008
Human Resource Coordinator
Norrell Services
01.1989 - 02.1993
BBA - Human Resource Management
Walsh College
AAS - General Business and Marketing
Macomb Community College