Cynthia Jaalouk

Division: Global Private Markets - Equity Solutions

• Led financial and analytical reporting for the Secondaries Transaction Desk team.
• Developed and maintained a secure data ecosystem, ensuring confidentiality and accuracy.
• Analyzed large datasets, identifying trends and providing actionable insights for strategic decision-making.
• Used data visualization tools to communicate business insights and support leadership decisions.
• Managed onboarding for new business counterparties, ensuring smooth integration with the project management team.
• Drove technology adoption, increasing productivity by 80% for both clients and internal teams.
• Developed and implemented data governance policies to ensure data integrity and compliance.
• Streamlined metric tracking and resource allocation using Excel models for efficient reporting.
• Enhanced team efficiency by creating and managing a task handoff checklist.
• Acted as a liaison between cross-functional teams, ensuring seamless collaboration and execution of initiatives.

Division: Supply Chain Operations

• Analyzed data, processes, and technologies to identify and resolve challenges for both internal and external business functions.
• Leveraged trends and forecasts to optimize order processes and automate ERP systems for 8 key customer accounts.
• Led UAT enhancements in E1 (JD Edwards Oracle) and SAP, ensuring design improvements aligned with business objectives.
• Monitored and improved data entry processes by implementing targeted solutions and tracking performance to ensure ongoing efficiency and effectiveness.
• Designed and delivered data-driven solutions that addressed and exceeded client needs.

Division: Telecommunications - Billing Operations

• Managed routine operations, troubleshooting and adjusting financial codes to ensure smooth billing processes.
• Collaborated with account engineers to develop a new invoice-generation interface, improving efficiency.
• Analyzed data for 12,000+ accounts and 740 vendors, using statistical methods to generate accurate business reports.
• Monitored progress reports, providing insights and training to enhance team performance.
• Mentored and onboarded new team members, promoting a collaborative and productive work environment.

Division: Customer Relation - Management

• Led event planning and coordination for 3 venues, managing logistics and ensuring smooth operations.
• Built and maintained client relationships, driving customer acquisition, repeat business, and brand loyalty.
• Collaborated with team members to deliver exceptional service, enhancing customer satisfaction.
• Contributed to marketing and promotional strategies, supporting new business development efforts.
• Developed and implemented contingency plans to handle unforeseen events or last-minute changes.