- I participate in low-impact exercises to strengthen core muscles
- Enjoy participating in [activity] for overall physical and mental well-being
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
- Fundraising Events
- I enjoy helping others and giving back to the community
- Reading
Cynthia Jackson
Front Desk Professional
Desoto,TX
Summary
Dynamic and dedicated professional with a proven track record in managing front-desk operations, seeking to leverage exceptional organizational skills and a positive attitude as a Front-Desk Office Manager. Adept at multitasking and thriving in fast-paced environments, consistently contributing to team success and exceeding company objectives. Recognized for reliability and a proactive approach, with a strong willingness to embrace additional responsibilities to drive organizational growth. Passionate about enhancing operational efficiency and delivering outstanding service to support the company's mission.
Overview
53
53
years of professional experience
3
3
Certifications
Work History
Hospitality Worker
Hospitality Staffing
12.2025 - 12.2027
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Librian Assistant
Desoto Library
12.2025 - 01.2027
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Director of Women Rehabilitation Program
Adult Rehabilitation Ministry
09.2006 - 07.2022
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Support and gave oversight to clients' pharmacy supplies, kept check on inventory levels.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA benefits, and general liability.
- Successfully negotiated client contract renewals to create increased revenue.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with city and government regulations.
- Established and maintained effective communication with staff, physicians, and community organizations to promote high quality patient care.
Federal Reserve Bank of Dallas
01.1975 - 01.2005
- Information Technology System- Data Services
- Computer Operator
- Reconcilement Accounting Clerk
- Checks Customer Service Representative/ Checks Analyst
- Help Desk Supervisor
- Retired after 30 years of service
Education
HDI Certificate - Computer Technology: and Information Services
The University of Texas At Arlington
Arlington, Texas, TX 05.2001 -
Skills
- Customer Inquiries
- Facility Inspections
- Operational Procedures
- Delegate Job Assignments
- Corporate Leadership
- Administrative Supervision and Oversight
- Admissions Screening
- Team Meeting Management
- Treatment Options
- Special Events Coordinator
- Operational Standards
- Assessing Residents
- Accounts Payable and Accounts Receivable
- Interpersonal Communication Skills
- Emotional Support
- Individualized Care Plans
- Office Support
- Client/Patient Intakes
- Staffing Requirements
- Problem Resolution
- Filing Systems
- Initiated Educational Programs
- Best Practices and Standards
- Mental Health Care
- Leading Projects
- Supporting Daily Living Needs
- Mentoring PEER Support
- Outreach Ministry Team Building
Health code compliance
Housekeeping
Reservation management
Event planning
Supply restocking
Self motivation
Reliability
Professionalism
Time management abilities
Phone and email etiquette
Word processing
Customer service management
Data entry
Hospitality services
File management
Task prioritization
Staff training
Active listening
Front desk management
Cash handling
Reservations
Guest registration
Team supervision
Administrative support
Problem-solving
Computer skills
Relationship building
Conflict management
Goal setting
Staff scheduling
Payment collection
Excellent communication
Transportation arrangements
Problem-solving abilities
Front office management
Event preparation
Customer service
Certification
Technical Help Desk Institute, Arlington, TX
Affiliations
- Association of Information Technology Professionals
- Toastmasters
Highly Sufficient
- Microsoft 10
- Excel
- Power Point
- Word
- Outlook
Interests
Timeline
Hospitality Worker
Hospitality Staffing
12.2025 - 12.2027
Librian Assistant
Desoto Library
12.2025 - 01.2027
Director of Women Rehabilitation Program
Adult Rehabilitation Ministry
09.2006 - 07.2022
HDI Certificate - Computer Technology: and Information Services
The University of Texas At Arlington
05.2001 -
Federal Reserve Bank of Dallas
01.1975 - 01.2005