Cynthia James
Lomita
Summary
Results-driven Program Coordinator specializing in compliance and operational efficiency within social services. Proven success in enhancing community engagement through effective program execution and meticulous documentation. Adept at collaborating with multidisciplinary teams to drive impactful outcomes and streamline processes.
Overview
5
5
years of professional experience
Work History
Compliance and Operations Coordinator
Special Service for Groups, Inc - HOPICS
Los Angeles
07.2026 - Current
- Coordinated portfolio-wide compliance tracking systems to ensure timely updates of inspection schedules, corrective action logs, permit renewals, and required documentation.
- Tracked and monitored regulatory inspection deadlines (e.g., DPH, Fire/Life Safety, OSHA), and followed up with responsible parties to ensure compliance.
- Tracked compliance findings and deficiencies, coordinating corrective actions to ensure timely resolution.
- Maintained compliance calendars and documentation systems to support operational readiness across all sites.
- Maintained organized, audit-ready electronic and physical compliance files for all Interim Housing sites.
- Supported standardization and consistent use of operational SOPs across sites.
Program Coordinator
Special Service for Groups, Inc - HOPICS
Los Angeles
10.2023 - 06.2026
- Organized and executed program events and workshops, enhancing community engagement and participation.
- Streamlined logistics including scheduling, venue booking, and equipment procurement.
- Maintained detailed program documentation including reports, schedules, and status updates.
- Created and distributed program materials while addressing participant inquiries to ensure clear communication.
- Guided program participants in navigating resources and services, fostering their access to opportunities.
- Trained new staff on program protocols and best practices for client engagement.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
Housing Navigator
Special Service for Groups, Inc - HOPICS
Los Angeles
07.2022 - 10.2023
- Conducted intake interviews to evaluate clients’ housing situations and identify barriers to secure stable housing.
- Partnered with landlords and agencies to secure affordable housing.
- Advocated for clients through complex housing processes and ensured rights protection.
- Maintained comprehensive client records and monitored progress through regular check-ins to support housing stability.
- Provided education on tenant rights, eviction prevention strategies, and budgeting to empower clients in housing decisions.
- Developed personalized service plans in collaboration with clients and staff.
- Assisted in crisis intervention by providing immediate support and guidance.
- Maintained a high level of professionalism and calmness with personnel, even in high-stress situations.
- Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
- Developed individualized service plans for clients based on their needs, preferences, and goals.
LEAD ICMS Case Manager
Special Service for Groups, Inc - HOPICS
Los Angeles
02.2021 - 06.2022
- Managed 20+ active caseloads, ensuring compliance with reporting standards and timely interventions.
- Developed personalized service plans for clients based on assessed needs.
- Monitored client progress and adjusted service plans as necessary.
- Guided clients in navigating social services and community resources to enhance access and support.
- Advocated for clients to ensure access to necessary services and benefits.
- Assisted clients in setting realistic goals and developing action plans.
- Identified barriers to client success, developing tailored strategies to facilitate achievement of goals.
- Coordinated with multidisciplinary teams to provide comprehensive support.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Performed intake assessments and implemented individual client goals.
- Conducted home visits and facilitated transportation for essential appointments.
- Maintained detailed client records and entered case notes into CHAMPS.
- Managed client caseloads by prioritizing and organizing tasks for timely intervention., ensuring timely documentation and reporting.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Provided referrals to appropriate medical, mental health, and social services.
- Used case management software and databases to track information efficiently.
- Maintained confidentiality and adhered to professional ethics and standards.
- Attended court hearings as a representative of the organization.
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ06-2020
Associate of Arts (A.A.) -
Los Angeles Southwest College
Los Angeles, CA06-2008
Skills
- Compliance management tools
- Regulatory tracking systems
- Compliance tracking
- Program documentation
- Case management tools
- Program development
- Case management and advocacy
- Community outreach
- CHAMPS software
- ICIMS platform
- Process improvement
- Communication skills
Certifications And Technical Skills
Valid Driver’s License, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), CHAMPS, iCIMS, Foster Trak, Sabre, Appointment Scheduling Tools, Typing: 45 WPM, 10-key, Data Entry, Multi-line Phone Systems
Timeline
Compliance and Operations Coordinator
Special Service for Groups, Inc - HOPICS
07.2026 - Current
Program Coordinator
Special Service for Groups, Inc - HOPICS
10.2023 - 06.2026
Housing Navigator
Special Service for Groups, Inc - HOPICS
07.2022 - 10.2023
LEAD ICMS Case Manager
Special Service for Groups, Inc - HOPICS
02.2021 - 06.2022
Bachelor of Science - Applied Management
Grand Canyon University
Associate of Arts (A.A.) -
Los Angeles Southwest College