CYNTHIA JARAMILLO
Zachry Group
Baytown,TX
1
Certification
28
years of professional experience
Detailed and motivated employee eager to apply time management and organizational skills in various environments. Seeking multi-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.
Work History
Quality Control Coordinator
1 Year 9 Months- Managed quality documentation for Quality Department by reviewing, compiling, and filing required records to ensure compliance.
- Perform ITP/ITR gap analysis to identify missing or incomplete inspection documentation.
- Coordinated with craft personnel and planners to generate and assemble comprehensive project turnover packages for efficient handover.
- Reviewed completed QA/QC forms for accuracy and completeness, ensuring all required signatures were obtained for regulatory compliance.
- Maintain electronic quality records in systems such as Aconex and Co-Console, as well as appropriate project folders/databases.
- Audit hard-copy and electronic files to ensure documentation meets project requirements.
- Review subcontractor ITRs to ensure they meet or exceed applicable project requirements.
- Communicate with craft personnel, planners, supervisors, and the Quality team to resolve documentation or quality issues.
- Use Microsoft Office and quality/database systems to maintain records and reports
Discipline Package Tech
1 Year 5 Months- Build FWP Packages (Welding Department)
- Verified weld item, pipe wall thickness, pipe spec, WPS, weld type, PWHT, and material entered in ZPTS to catch discrepancies before issuance.
- Cross-referenced completed FWP packages (welds) with E7, Q-trax, and ZPTS to ensure accuracy and compliance with standards.
- Monitored weld tags not marked green in ZPTS and generated weekly reports for quality control department to address compliance.
- Kept track of FWP Packages (welds) meeting the anticipated finish date on the All-Activities Report.
- Email QC when BOM calls out gusset & tags not created in ZPTS.
- Ordered supplies using Oracle software for the Welding, Pipe, Carpenters, and Paint Dept.
- Tracked weld numbers to ensure accurate documentation of welding activities.
- QSR's. Handled Non-Conformance Reports (NCRs) to document and address compliance issues.
Quality Clerk III / Discipline Package Tech
1 Year 9 Months- Developed installation work packages for efficient project execution.
- Create and modify tags for welds & flanges in ZPTS.
- Verified all drawings in IWP package and cross-referenced with Aconex to ensure correct revisions.
- Finalized documentation and reports for completed weld packages, enhancing quality assurance processes.
- Reviewed and resolved field quality issues, non-conformance reports, and redlines to maintain project integrity.
- Verified all drawings in IWP package and cross-referenced with Aconex to ensure correct revisions.
- Verified Weld Item, Pipe Wall Thickness, Pipe Spec, WPS & Weld Type &PWHT & material entered correctly in ZPTS.
- Compiled and organized welding packages to ensure accuracy and compliance with industry standards, supporting project execution.
Quality Control Administrator / NDE
1 Year 8 Months- Create and modify tags for welds & flanges in ZPTS.
- Verified Weld Item, Pipe Wall Thickness, Pipe Spec, WPS & Weld Type &PWHT & material entered correctly in ZPTS.
- Verified accuracy of NDE testing reports for RT, MT/PT, PMI, and Ferrite through detailed checks.
- Input detailed inspection data for flanges into the ZPTS database to maintain accurate records.
- Created digital visual testing sheets to document inspection results.
- Reviewed final weld packages for compliance with industry standards.
- Created NDE Report verifying the size of welds and any criteria pertaining to welds.
File Clerk/ Office Assistant
1 Year 4 Months- Processed vendor invoices and managed accounts payable, resolving discrepancies with vendors to ensure on-time payments.
- Executed administrative tasks for accounting department, enhancing operational efficiency.
- Monitored fuel usage to maintain accurate inventory records and optimize resource allocation.
- Entered data into systems for record-keeping into systems to maintain accurate records.
- Oversaw equipment requisition process to ensure timely availability of resources. and maintained service records and repairs for rental equipment.
Customer Service Representative
8 Years 10 Months- Provided customer service by assisting patients with equipment, supplies, orders, and inquiries.
- Instruct patients on how to use equipment.
- Patient appointment scheduling.
- Ensuring compliance with Medicare, HIPAA, company policies, and other applicable regulations.
- Home medical equipment: delivering, setting up, maintaining, or educating patients on equipment such as oxygen, CPAP/BiPAP, or other durable medical equipment.
- Coordinated patient care through effective communication with patients, caregivers, physicians, and insurance providers.
- Documentation: maintaining accurate patient records and completing required paperwork.
- Verified insurance coverage and processed orders.
- Tracked patient documents systematically and patient follow-ups.
Office Manager
5 Years- Managing day-to-day operations of the location/branch.
- Supervised and scheduled employees to ensure optimal staffing levels and coverage.
- Ensuring patients receive equipment and services on time.
- Overseeing orders, deliveries, documentation, and inventory.
- Working with physicians, hospitals, patients, caregivers, and insurance companies.
- Monitored employee performance and provided coaching/training to enhance team skills and service quality.
- Handled customer/patient complaints and resolved service issues to maintain satisfaction and trust.
- Maintaining accurate records and ensuring required paperwork is completed.
- Meeting company goals for patient satisfaction, service quality, productivity, and profitability.
- Ensuring compliance with Medicare, HIPAA, company policies, and other applicable regulations.
- Preparing reports and helping monitor branch performance and productivity.
- Reviewing orders, documentation, and billing/insurance requirements.
DME Coordinator
6 Months- Verify the patient’s DME needs and eligibility.
- Obtain and review prescriptions/orders and required clinical documentation.
- Confirm insurance coverage, benefits, and authorization requirements.
- Coordinate prior authorization and required paperwork.
- Provide appropriate DME supplies/equipment to the patient.
- Educate patients/caregivers on proper use, maintenance, and safety.
- Coordinate delivery, setup, pickup, or replacement of equipment.
- Communicate with physicians, nurses, pharmacies, insurance companies, and patients.
- Follow Medicare/Medicaid, insurance, HIPAA, and company compliance requirements.
Assistant Office Manager
2 Years 5 Months- Supervising and supporting daily branch operations.
- Assisted Branch/General Manager with staffing, scheduling, and evaluating employee performance to enhance team effectiveness.
- Coordinated home medical equipment (DME) deliveries, setups, pickups, and service to ensure timely patient access to necessary equipment.
- Ensuring patients receive equipment and supplies accurately and on time.
- Working with patients, caregivers, physicians, hospitals, and insurance companies.
- Handling customer complaints and resolving patient service issues.
- Training and coaching employees on company procedures and customer service.
- Monitoring inventory and ensuring equipment is properly maintained and accounted for.
- Ensuring compliance with Medicare, HIPAA, company policies, and other applicable regulations.
- Prepared reports to monitor branch performance and productivity, providing insights for operational improvements.
Education
Some College - Office Administrative Management
Diploma - General Office Clerk
High School Diploma
Skills
Attention to detail
Aconex
Microsoft PowerPoint
Microsoft Office
Management
Bluebeam
Certification
- Completed in-class Level II QC Training, Zachry Group 2022
- Safety Council & OSHA training
Timeline
Quality Control Coordinator
Zachry Group
03.2024 - 12.2025Read More
Discipline Package Tech
Zachry Group
08.2022 - 01.2024Read More
Quality Clerk III / Discipline Package Tech
Zachry Group
10.2020 - 07.2022Read More
Quality Control Administrator / NDE
Zachry Group
06.2018 - 02.2020Read More
File Clerk/ Office Assistant
PCL Industrial Construction
02.2016 - 06.2017Read More
Customer Service Representative
American Home Patient
04.2007 - 02.2016Read More
Office Manager
Homedeq, Inc.
04.2002 - 04.2007Read More
DME Coordinator
Medicine Man
08.2000 - 02.2001Read More
Assistant Office Manager
AAA Medical Supply
08.1997 - 01.2000Read More
Weslaco High School
High School Diploma
Read More
South Texas Vocational Institute
Diploma from General Office Clerk
Read More
Brazosport College
Some College from Office Administrative Management
Read More