Cynthia Jean Allen

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence

'Managed approximately 30 incoming calls, emails and faxes per day from customers.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

• Worked with other boarding facilities from design to execution of facility
• Utilized excellent customer service skills to provide exceptional care for pets in the facility
• Conducted regular safety inspections throughout the premises looking for potential hazards that could endanger both humans and animals alike
• Managed daily operations and staff of a kennel, including scheduling, training, and payroll
• Designed all SOP's
• Hired all staff and trained for each department
• Managed budget implementations, employee evaluations, and contract details.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Created policies and procedures related to animal care that were consistent with state regulations while ensuring the safety and well-being of all animals in the facility
• Developed and maintained relationships with pet owners to ensure their satisfaction with services provided
• Performed administrative tasks such as creating reports, tracking records and responding to emails from customers regarding their pets' care plans
• Ensured cleanliness of all areas of the facility by regularly inspecting for safety concerns and maintaining high standards of cleanliness
• Organized inventory of supplies needed to maintain the kennel, such as food, bedding, toys, cleaning supplies and medications
• Implemented humane methods when disciplining unruly animals
• Participated in continuing education courses related to animal behavior management
• Monitored health conditions of animals in the facility, recognizing signs of illness or injury promptly
• Ensured compliance with local laws governing animal care facilities
• Resolved any customer complaints quickly and efficiently
• Shared communications across departments by sending memos and composing emails and reports

• Supervise, train, and coach staff based on company standards and training guidelines
• Prepare work schedules
• Increased enrollment in doggy daycare 90% through networking and targeted marketing campaigns
• HR duties such as hiring, firing, conflict resolution