Cynthia Jenkins

Matrixed across several roles, I oversee development and implementation of comprehensive training paths to further employee engagement

• This includes training, consulting, designing educational content and systems.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
• Consulted with customers to assess needs and propose optimal systems, LMS, or Instructional designer solutions.
• Trained and mentored 25+ educators and instructional designers; included external instructional designer partners.

Founder of talent development company designed to deliver talent and retention strategy, training webinars, especially as related to authored talent development books.

• Exceeded customer satisfaction and training goals by 1800 % by implementing efficient business processes and providing exceptional service
• Implemented automation solutions for repetitive tasks, freeing up time for higher-value work.
• Enhanced team collaboration with streamlined communication channels, leading to faster problem solving.
• Facilitated knowledge transfer among team members through training sessions and mentorship opportunities, fostering a culture of continuous learning.
• Acted as a liaison between technical and non-technical stakeholders, translating complex concepts into easily digestible information for all parties involved.
• Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
• Enhanced professional development employee retention by implementing comprehensive training and development programs.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Spearheaded e-learning initiatives as part of blended learning solutions, increasing accessibility of training resources for remote workers or those with scheduling constraints.
• Managed budgets and resources effectively, ensuring timely completion of all assigned projects within allocated constraints.
• Boosted employee satisfaction scores by regularly reviewing and updating existing courses to maintain relevance in the evolving marketplace.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Designed and delivered leadership programs for executive leaders in emergency management by developing a high-level design course roadmap and leading the team for 4 - 5 programs to cascade across each other with varied competencies.

• Led the learning analysis, SME interviews, development of program outlines based on the agency's needs and authored a series of leadership development curriculum programs for vILT and ILT audiences.
• Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
• Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
• Streamlined design processes, resulting in increased efficiency and faster project completion times.
• Utilized strong typography skills to create visually striking print materials that captured attention and conveyed key messages clearly.
• Created marketing materials, including brochures, flyers and product catalogs to brand standards.
• Collaborated with cross-functional teams to ensure cohesive branding across all marketing materials.

• Delivered an Learning Experience Designer; and provided team leadership after project manager departed to continue the project and provide guidance to a new team.
• Developed strong partnerships with stakeholders to identify critical training needs and shape responsive learning interventions.
• Pioneered gamification techniques in e-learning modules to incentivize learner participation and promote knowledge retention more effectively than traditional methods alone could achieve.
• Designed immersive scenarios and simulations that facilitated experiential learning opportunities for enhanced skill acquisition.
• Established a culture of collaboration between cross-functional teams, leading to more efficient project execution and higher-quality learning experiences for end users.
• Optimized learner retention and application through the integration of effective instructional strategies and assessment techniques.
• Aligned learning objectives with organizational goals, creating measurable performance improvements for learners across various domains.
• Enhanced learning experiences by designing and implementing interactive multimedia content.
• Incorporated storytelling elements into lesson designs as an effective means of connecting with learners emotionally while conveying complex concepts.
• Provided coaching and mentoring to employees.
• Used Articulate 360 (Rise), Vyond animation, Trello, Vimeo, and SharePoint to design training vILT and e-learning training for employees and increase company retention.
• Managed end-to-end project lifecycles for multiple concurrent learning initiatives, ensuring timely delivery within budget constraints.
• Improved user engagement with the development of innovative instructional materials tailored to diverse learning styles.

• Designed and launched a new learning roadmap for the School of Business, exceeding national persistence at 4%
• Enhanced customer satisfaction and retention by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Leveraged data and analytics to make informed decisions and drive business improvements.

Led global workforce learning and leadership development initiatives, driving ROI for diverse education partners such as Cox Enterprises (Frontline, Management & Executive), Oracle (Director levels), and Hitachi Data Systems (Senior Leaders).

• Conducted requirements analysis, solutions review, partnership sustainability plans, and delivered exceptional customer service by promptly addressing concerns and questions, maintaining high levels of client satisfaction.
• Managed multiple projects and multiple external markets simultaneously while adhering to strict deadlines, showcasing strong time management skills.
• Collaborated with SMEs and business units to iterate learning events for HR, L&D, ERG groups, and DE&I initiatives with cross-functional teams to addressing client needs and expectations.
• Pioneered new methodologies in problem-solving techniques such as instructional design of products (vILT and ILT) that didn't exist off the shelf to reduce external learning expenditures and resulted in innovative solutions for clients'' challenges.
• Drove continuous improvements by regularly reviewing performance metrics, presented detailed reports on findings and recommendations to executive leadership, facilitating informed decision-making processes.
• Developed and maintained strong relationships with key stakeholders, ensuring smooth project collaboration and timely delivery.
• Developed strong relationships with managers and employees across all levels, fostering open communication channels.
• Served as a liaison between management and employees by addressing concerns and providing solutions that contributed to a harmonious workplace atmosphere.
• Collaborated with legal teams to ensure compliance with federal, state, and local labor laws and regulations.
• Reduced turnover through effective talent management, including performance reviews, coaching, and development plans.
• Boosted employee satisfaction with timely resolution of workplace issues through mediation and conflict resolution techniques.
• Enhanced employee engagement by developing and implementing targeted HR programs and initiatives.
• Promoted a positive work environment through the implementation of wellness programs aimed at reducing stress levels among staff members.
• Optimized HR systems for better efficiency in record-keeping procedures while maintaining confidentiality standards.
• Improved retention rates by conducting thorough exit interviews and analyzing data to identify trends.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Fostered positive work environment through comprehensive employee relations program.
• Liaised between multiple business divisions to improve communications.

Managed HR Payroll administration by managing approximately 10 - 20 incoming calls and emails a day from employees and/or customers to communicate payroll changes, led Executive Talent Recruitment concurrently while implementing an HRIS system to streamline the onboarding process

• Played an instrumental role in talent recruitment, development, retention strategies which resulted in building high-performing teams across the organization.
• Established strong relationships with external vendors and payroll service providers, ensuring reliable support when needed.
• Assisted in the implementation of a new HRIS system, leading to improved data management and reporting capabilities.
• Played a key role in the development of a more robust time tracking system, leading to improved recordkeeping and accountability.
• Maintained strict confidentiality when managing sensitive employee information such as salaries or personal details.
• Developed comprehensive training materials to educate new hires on payroll procedures and software tools.
• Increased employee understanding of complex benefit programs through clear communication efforts, including presentations at orientation events.
• Implemented paperless payroll system to reduce environmental impact while improving efficiency of document storage and retrieval processes.
• Resolved employee payroll concerns promptly, maintaining trust in the organization''s ability to manage compensation accurately.
• Resolved payroll discrepancies by collecting and analyzing information.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Coordinated technical training and personal development classes for staff members.
• Fostered positive work environment through comprehensive employee relations program.
• Reduced process gaps while supervising employees to achieve optimal productivity.

Drove organizational development initiatives. Led multiple projects simultaneously from digital management of 1200 cases per month, quarterly training for staff, and participating in interviews onboard new talent.

• Aligned with the Solicitor General's vision, I worked diligently to cultivate a diverse and collaborative workforce, and a continuous improvement model for lean processes and fostering an inclusive culture.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Promoted a culture of continuous learning by advocating for professional development opportunities.
• Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
• Supported productivity increase and business growth through new hire training and mentoring.
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
• Introduced standardized training for cohesive learning environments.
• Led cross-functional teams in the development of innovative solutions for pressing business challenges.
• Trained and mentored 10 - 20 new personnel hired to fulfill various roles.
• Analyzed and evaluated training effectiveness and program outcomes.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Worked with vendors to customize courseware to accommodate business needs.
• Used MS Office Suite, Microsoft Project, and a new information system to design training employees and increase company retention and productivity.