Cynthia Jerome-ST. Fleur
Administration
Port Reading,NJ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Operation Specialist (Contract)
Girls Who Code
2 2024 - 7 2024
- Contacted students and their families via text campaigning, phone banking, and individualized email campaigning to support them through registration process
- Provided technical support to students and families who are running into registration completion barriers
- Reviewed and update student information in our database management systems to reflect student registration and acceptance progress
- Reported and log any challenges and issues during registration process
- Supported Inbound Specialists with any student and family inquiries received via summer@girlswhocode.com inbox
- Provided administrative support to ensure effective student classroom onboarding prior to each program round
- Confirmed student attendance leading up to program start, offering support and information about expectations throughout the program to students and families
- Follow-up on student program change requests and flag to GWC any individuals that may not be planning to attend
- Supported students from the waitlist with seamless program onboarding as seats become available
School data Coordinator
PEARSON
02.2023
- Work closely with leadership team to determine student populations, meet deadlines, and achieve service levels
- Contact families of withdrawn students through various communication methods to obtain next schooling their student attended after leaving a Connections Academy school; Contact local schools or school districts to obtain verification of student enrollment that meets state reporting guidelines
- Update student information systems data to reflect type of next schooling and required documentation
- Communicate appropriate information to Connections Academy schools to ensure proper updating of state reporting systems
- Understand state-specific withdrawal codes to effectively update Data Views and other reporting systems
- Provide information regarding local schooling options for parents
- Use virtual platforms to find current contact information for parents as needed
- Demonstrate thorough understanding of Connections Academy withdrawal processes
- Understand Connections Academy and Pearson Virtual Schools enrollment and re-enrollment process to assist families who wish to continue with a Connections Academy school.
Enrollment Advisor
PEARSON
11.2022 - 02.2023
- Communicated with prospective students via call campaigns, SMS, chat, and emails regarding Online Program
- Build and manage a mature, active pipeline of leads
- Advised prospective students using consultative process
- Guided prospective students through the admissions process with goal of determining if the program is a fit for their educational needs
- Followed departmental lead management guidelines for all leads
- Utilized database tools to efficiently track each interaction and progress of all assigned leads
- Achieved daily efficiency metrics pertaining to call Volume, customer service time, first Contacts, and new applications as established by Recruitment Services leadership team
- Achieved enrollment targets assigned per program
- Communicated industry trends, quality of leads, and program updates with appropriate departmental team members
- Adhered to Title IV and FERPA compliance standards
- Actively participate in weekly coaching sessions being prepared to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance
- Conducted self-audit to ensure efficiency and consistency of the database
- Monitored application process to ensure effective communication in tandem with application deadlines
- Maintained minimum standard database audit scores
- Updated database system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.)
- Required ability to adhere to flexible schedule, weekends, and evenings to accommodate student, departmental, and company needs.
Admissions Counselor
Verto Education (University)
04.2022 - 06.2022
- Review admissions applications and evaluated student credentials
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents
- Finalize enrollment and achieve weekly, monthly, and quarterly goals
- Maintain database of leads' data in Salesforce
- Calling up to 100 families per day (all warm leads, no cold calling) and speaking for 4 hours per day.
Family Worker
New York City Department of Education
01.2020 - 12.2021
- Assigned by School Psychologist to handle outreach and support services associated with special education evaluation process in one or more schools
- Reviewied and updated DOE system SESIS
- Scheduled parents' IEP meeting
- Handled high volume of phone calls
- Retained records related to parent activity and assumes administrative responsibilities that may be designated by principal
- Scheduled and collected documents for Turing 5 (T5) process.
Registrar/Office Manager
National Heritage Academies, Brooklyn Dreams Charter School
07.2016 - 01.2020
- Performed general tasks such as making copies, delivering papers / mail to staff mailboxes, answer phones and deliver messages as necessary, and check students into and out of school
- Enrolled new students throughout the school year
- This involves handing out and explaining paperwork, contacting OPT about transportation and inputting all information into Student Information System (SIS) as well as contacting other schools for information
- Greeted families and take care of enrollment process for kindergarten through middle school
- Updated enrollment information for every student in grades K-8 at beginning of every school year
- Monitored records verification of incoming students, prepare transcripts for current students, and withdrawal forms for transferring students
- Collected court proceedings when school records are subpoenaed
- Maintained files for all school business, sick and personal leave applications for all staff and arrange for substitute teachers and aides as needed
- Created weekly substitute report listing for all staff who are absent throughout the week and substitutes who are called into replace them
- Ensured accuracy of students' daily attendance, as well as medical, tardy, and early leave logs
- Prepare monthly attendance reports; weekly attendance verifications, and bi-annual attendance submissions
- Filled in and assist other secretaries as needed; take care of attendance, lunch count and other duties assigned by principal or assistant principal
- Assisted with scheduling interviews, processing I9's, approving employee timesheets using Lawson software, on boarding, and recruitment
- Verified paperwork accuracy and checked for completion prior to processing
- Organized, reviewed and filed paperwork for secure recordkeeping
- Updated computer system with latest information to keep records current and accurate
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Ordered and distributed office supplies while adhering to fixed office budget.
Family Support Specialist
SCO Family Services
02.2016 - 07.2016
- Assisted parents with understanding and implementing the Family Partnership Agreement to encourage and promote their overall development including, achievement of self-sufficiency as well as positive developmental outcomes for their children
- Assisted in planning parent activities, encouraged parent participation in program activities and obtained feedback from parents regarding level of satisfaction with services received
- Attended family support team meetings, policy council meetings, ACS meetings, staff meetings, staff trainings, collaborations and planning meetings
- Promoted and maintained parent involvement in program governance, activities, and services
- Developed relationships with other community-based service providers that provided need services to families
- Maintained records and document services in a timely manner
- Assisted with recruitment, eligibility and enrollment of families into the program
- Maintained enrollment throughout the program year through various recruitment strategies.
Administrative Assistant
SCO Family Services
01.2013 - 02.2016
- Communicated with schools, parents, DOE offices, city agencies, community organization and community representatives regarding events
- Purchased office supplies for program and ensured office equipment was in working order
- Provided general administrative and clerical support to staff including but not limited to; sorting and distributing mail, maintaining attendance and visitor's logs, and making and distributing photocopies
- Greeted and interacted with parent, directed visitors to the appropriate person and office
- Answered telephone inquiries from applicants, and staff from other agencies, contractors and vendors; took messages and directed them to the appropriate personnel
- Processed student and faculty applications
- Scheduled candidates for fingerprint appointment
- Performed original source verification of licenses, certifications and degrees
- Helped manage collection and maintenance of student, personnel, and school information (received forms and paperwork, tracked missing forms, managed databases, updated contact information, kept records)
- Scheduled office meetings and client appointments for staff teams.
Education
Bachelor of Science - Behavioral Science
MERCY COLLEGE
Dobbs Ferry, NY 09.2007 - 05.2012
Skills
Microsoft Office Suite/ Teams
Websites
Accomplishments
- License Notary Public
- Certified Loan Signing Agent
- Homeschool Advocate
Additional Information
Homeschool Advocate
Languages
French
Native or Bilingual
Timeline
School data Coordinator
PEARSON
02.2023
Enrollment Advisor
PEARSON
11.2022 - 02.2023
Admissions Counselor
Verto Education (University)
04.2022 - 06.2022
Family Worker
New York City Department of Education
01.2020 - 12.2021
Registrar/Office Manager
National Heritage Academies, Brooklyn Dreams Charter School
07.2016 - 01.2020
Family Support Specialist
SCO Family Services
02.2016 - 07.2016
Administrative Assistant
SCO Family Services
01.2013 - 02.2016
Bachelor of Science - Behavioral Science
MERCY COLLEGE
09.2007 - 05.2012
Operation Specialist (Contract)
Girls Who Code
2 2024 - 7 2024
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