Cynthia Jett
Cheboygan,MI
Summary
Dynamic Certified Pharmacy Technician with proven expertise at Walgreens in prescription processing and patient consultation. Enhanced customer satisfaction through effective communication and workflow optimization, achieving an increase in prescription accuracy. Skilled in inventory management and dedicated to fostering team collaboration for superior service delivery.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
09.2018 - Current
- Processed prescription orders accurately and efficiently using pharmacy management software.
- Assisted pharmacists in medication dispensing and patient consultations to enhance service delivery.
- Maintained inventory levels by monitoring stock, placing orders, and managing expiration dates.
- Educated patients on proper medication usage, potential side effects, and health management strategies.
- Trained new pharmacy technicians on procedures, safety protocols, and customer service best practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Ensured compliance with regulatory standards and company policies in all pharmacy operations.
- Implemented workflow improvements that increased prescription processing speed and accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Assistant Manager
Allison and Ashley’s Summer House
05.2003 - 10.2016
- Streamlined daily operations to enhance team efficiency and service delivery.
- Developed training programs for staff, improving onboarding processes and employee retention.
- Oversaw inventory management, ensuring optimal stock levels and reducing waste.
- Implemented customer feedback systems to drive service improvements and satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Physiology
North Central Michigan College
Petoskey, MIHigh School Diploma -
Cheboygan Area High School
Cheboygan, MI05.1996
Skills
Prescription processing
Certification
Certified pharmacy technician
Timeline
Certified Pharmacy Technician
Walgreens
09.2018 - Current
Assistant Manager
Allison and Ashley’s Summer House
05.2003 - 10.2016
Physiology
North Central Michigan College
High School Diploma -
Cheboygan Area High School