Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cynthia Jimenez

Harvey,IL

Summary

Dynamic banking professional with extensive experience at Chase Bank, excelling in operational efficiency and team leadership. Proven track record in enhancing customer satisfaction and cash management. Bilingual and detail-oriented, I foster collaboration and drive business development while implementing effective risk evaluation strategies to optimize branch performance.


Overview

13
13
years of professional experience

Work History

Assistant Branch Manager

Chase Bank
08.2020 - Current
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Supervised team of (6) branch employees and made recommendations regarding performance evaluations.
  • Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
  • Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
  • Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Complied with established internal controls and policies.

Lead Operations Associate

Chase Bank
09.2016 - 08.2020
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Trained and supervised employees on branch policies and procedures.

Teller

Chase Bank
09.2012 - 09.2016
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, and service charges.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
  • Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
  • Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
  • Enhanced team knowledge by sharing best practices in cash handling and customer service.
  • Reduced queue times during peak hours with effective cash handling and prompt service.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
  • Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
  • Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Referred customers to other banking departments for specialized services.

Education

High School Diploma -

Thornton Township High School
Harvel, IL
06-2001

Skills

  • Experience in retail banking operations
  • Operational efficiency oversight
  • Business development
  • Team building
  • Risk evaluation
  • Cash management expertise
  • Conducting vault audits
  • Effective team leadership
  • Management of branch operations
  • Bilingual
  • Detail-oriented approach
  • Strong work ethic
  • Collaborative team member

Languages

Spanish
Native or Bilingual

Timeline

Assistant Branch Manager

Chase Bank
08.2020 - Current

Lead Operations Associate

Chase Bank
09.2016 - 08.2020

Teller

Chase Bank
09.2012 - 09.2016

High School Diploma -

Thornton Township High School

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Cynthia Jimenez