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Cynthia Jogouo Gadjou
Charlotte,NC
Summary
Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts [Number] pounds. Highly experienced in performing quality inspections and machinery operations. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Industrious [Job Title] offering [Number] years of bakery industry experience ready to add value to [Company] team. Well-versed in processing accurate sales transactions and providing superior customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate
Walmart
06.2020 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Prioritized helping customers over completing other routine tasks in store.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Maintained clean sales floor and straightened and faced merchandise.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Monitored customers for signs of security concerns and escalated issues to management.
- Answered questions about store policies and addressed customer concerns.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Recommended complementary purchases to customers, increasing revenue.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Developed strong rapport with customers and created positive impression of business.
- Trained and supervised new employees to use selling strategies and apply best practices.
Commercial Technician
Energy[Eneo]
11.2018 - 01.2020
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Repaired and replaced pumps, valves and motors.
- Improved customer satisfaction through timely and efficient repairs on various commercial equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Tested components and systems to evaluate performance and identify concerns.
- Prioritized safety during all tasks, adhering to established guidelines and protocols.
- Reduced downtime for businesses with proactive maintenance plans tailored to their specific needs.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Drafted preventive maintenance schedule to support equipment longevity.
- Upgraded outdated systems, enhancing functionality and energy efficiency for commercial facilities.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Collaborated with team members to complete large-scale installations, ensuring smooth operations for clients.
- Wrote and revised maintenance procedures.
- Elevated overall productivity levels by maintaining a clean and organized workspace at all times.
Assistant Accountant
The Urban Commune
03.2017 - 08.2017
- Increased profitability by identifying cost-saving opportunities and recommending adjustments to expense allocations.
- Trained new employees on accounting principles and company procedures.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Prepared accurate financial statements for management review, aiding in informed decision-making processes.
- Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
- Contributed to annual budget development and quarterly forecasts to support continuous adherence.
- Processed payroll by validating work hours and attendance of employees.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Facilitated smooth payroll processing by accurately entering employee data and verifying tax withholdings based on current regulations.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Evaluated and improved financial records to make important business decisions.
- Diminished outstanding debts by analyzing accounts for issues.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Assisted in the implementation of new accounting software, leading to more efficient workflows and reduced manual input errors.
- Prepared working papers, reports and supporting documentation for audit findings.
- Supported audit preparation efforts by compiling relevant documents and addressing auditor inquiries promptly.
- Developed financial models to assess and analyze financial performance of clients.
- Supervised accounting staff to provide feedback and evaluate progress.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
Bachelor of Science - Accounting, Control And Audit
IUES/INSAM
Cameron 08.2017
High School Diploma -
College Evangelist
Cameroon 06.2013
Skills
Sales Records Management
Product Knowledge
Item Ticketing and Pricing
Project Reporting
Merchandise Receiving and Handling
Reliable and Responsible
Leadership Qualities
Customer Needs Assessment
Customer Relationship Management (CRM)
Store Policies and Procedures
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Software
Affiliations
- democrats
Certification
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
music
gospel,love,
Additional Information
Always available and open
Languages
French
Native or Bilingual
English
Professional Working
Spanish
Elementary
Portuguese
Elementary
Timeline
Associate
Walmart
06.2020 - Current
Commercial Technician
Energy[Eneo]
11.2018 - 01.2020
Assistant Accountant
The Urban Commune
03.2017 - 08.2017
Bachelor of Science - Accounting, Control And Audit
IUES/INSAM
High School Diploma -
College Evangelist