Cynthia Johns
Ogden,UT
Summary
Proven track record in enhancing customer satisfaction and streamlining payment processes, demonstrated during tenure at Arbys. Skilled in cash handling and conflict resolution, I excel in fast-paced environments, boosting efficiency and fostering positive customer relations. Achieved notable improvement in transaction accuracy and customer service excellence. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
8
8
years of professional experience
Work History
Cashier/prep Cook
Arbys
08.2023 - 07.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Call Center Customer Service Representative
Pcn Gas
10.2022 - 06.2024
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Addressed customer account discrepancies and concerns.
Call Center Representative
Focus
04.2018 - 01.2020
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cashier/manager
Mini Mart
03.2016 - 06.2018
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
Education
High School Diploma -
Ben Lomond High School
Ogden, UT06.2004
Skills
- Cash Handling
- Customer Service
- ID Verification
- Returns processing
- Customer Assistance
- Payment Processing
- Payment Collection
- Organizational abilities
- Merchandise Restocking
- Conflict Resolution
- Product Knowledge
- Customer service excellence
- Customer Relations
- Guest inquiries
Timeline
Cashier/prep Cook
Arbys
08.2023 - 07.2024
Call Center Customer Service Representative
Pcn Gas
10.2022 - 06.2024
Call Center Representative
Focus
04.2018 - 01.2020
Cashier/manager
Mini Mart
03.2016 - 06.2018
High School Diploma -
Ben Lomond High School
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