Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Johnson

Santa Fe

Summary

Enthusiastic, and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of taking initiative and insuring client satisfaction. Motivated to learn, grow and advance.

Overview

26
26
years of professional experience

Work History

Volunteer

Santa Fe ISD
10.2024 - 05.2025
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Site Director - After School Program

Santa Fe ISD
10.2022 - 04.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a fun, organized, and safe environment for children.
  • Resolved conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained new employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Successfully managed monthly spending budget and maintained accurate enrollment and licenses.

Administrative Assistant

United Way Galveston
07.2021 - 09.2021
  • General office duties, assist in organizing events, prepare gift bags and deliver to fundraisers, communicating via phone or email with fundraising committee.
  • Produced accurate office files, updated spreadsheets and make bank deposits.
  • Connect with network of community partner agencies and charitable organizations as needed.
  • Respond in a timely manner to the needs of low income community.

Owner Designer

Emerald Morgan Flowers
01.2018 - 01.2020
  • Bookkeeping, Input income and expense details into software to track business finances and address variances.
  • Processed new flowers and greenery, scheduled shipments for arrangements, mixing flower food solutions and distributed as needed.
  • Created various floral arrangements, including potted plants and bouquets based on customer specifications per internet sales or inbound calls.
  • Kept track of supplies and purchased supplies from warehouse vendors.

Secretary

St. John's Lutheran Church
01.2005 - 01.2010
  • General office duties, Prepare and maintain reports, Managing volunteers & organizing events, Communicating with Parishioners, Create PowerPoint for Sunday service.
  • Produced accurate office files, updated spreadsheets and crafted power point presentations to support executives and boost team efficiency.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered telephone calls to field inquiries from members and various other callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Customer Service Representative

UTMB Healthcare Systems
01.1999 - 01.2002
  • Implement eligibility and benefit coverage for Access Medicaid, TUHP, CHIP & UT HMO Interact with customers and address effective problem resolutions Training and supervising new employees Acted as liaison between Provider Relations and Care Management Resolved claim issues by researching authorizations, location codes, and procedure codes Community support and Outreach program.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

EKG Technician And CPR -

Active Nursing Assistant Training Of Clear Lake
Seabrook, TX
02.2019

Associate of Science - undefined

Galveston Community College
Galveston, TX
01.1997

Skills

  • Sales experience
  • Invoicing
  • Shipping and Receiving
  • Purchasing
  • Creation of visual displays
  • Organization
  • Administrative support
  • Complaint resolution
  • Inbound and Outbound Calling
  • Stocking and replenishing
  • Positive attitude
  • Teamwork and collaboration

Timeline

Volunteer

Santa Fe ISD
10.2024 - 05.2025

Site Director - After School Program

Santa Fe ISD
10.2022 - 04.2024

Administrative Assistant

United Way Galveston
07.2021 - 09.2021

Owner Designer

Emerald Morgan Flowers
01.2018 - 01.2020

Secretary

St. John's Lutheran Church
01.2005 - 01.2010

Customer Service Representative

UTMB Healthcare Systems
01.1999 - 01.2002

Associate of Science - undefined

Galveston Community College

EKG Technician And CPR -

Active Nursing Assistant Training Of Clear Lake

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