Cynthia Johnson
Pepperell,Massachusetts
Summary
Capable Pharmacy Operations Manager well-versed in collaborating with patients, pharmacists and healthcare team members to aid in patient drug adherence, vaccinations, health screening. Experienced in calculating doses, preparing compounds, dispensing and securing storage to protect inventories. Ensures efficient workflow and positive patient experience along with the selection, scheduling of personnel. Strong decision making regarding performance management including discipline, positive morale, pharmacy law adherence and efficient work flow.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens Boots Alliance
09.2016 - 08.2023
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Assistant Manager
Ray's Package Store
09.2013 - 12.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
Private Caregiver
Self Employed
04.2009 - 08.2012
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Developed rapport to create safe and trusting environment for care.
Education
High School Diploma -
North Middlesex Regional
Townsend, MASkills
- Cash Register Operations
- Direct Patient Care
- Team Meeting Participation
- Drug Inventory Management
- Workflow Schedules
- Patient Compliance Monitoring
- Medication Dispensing
- Staff Management
- Customer Accounts Management
- Patient Safety
- Operations Management
- Performance Metric
- Spectrum Management
- Medicare and Medicaid Processes
- Staff Training
- Medication Therapy Management
- Medicare Compliance
- Immunization
Certification
- Licensed Pharmacy Technician - 2016 to present
- Certified Pharmacy Technician, PTCB - 2020 to current
- Certified Immunizer, American Red Cross- 2020 to present
- Certified General First Aid, American Red Cross - 2020 to present
Timeline
Pharmacy Operations Manager
Walgreens Boots Alliance
09.2016 - 08.2023
Assistant Manager
Ray's Package Store
09.2013 - 12.2015
Private Caregiver
Self Employed
04.2009 - 08.2012
High School Diploma -
North Middlesex Regional
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