Cynthia Johnson
Mountainside,NJ
Summary
Driven Executive with 7 years of experience aligning systems with business requirements, policies and regulatory requirements. Dedicated to fostering organizational change to optimize productivity and cost efficiency. Success guiding business processes that drive results while supporting employees. Resourceful and strategic with proven history of exercising sound judgment and decision making.
Overview
11
11
years of professional experience
Work History
Vice President of Human Resources & Operations
Amerivents Event Staffing & Management
08.2019 - Current
- Coordinated work across operations, accounting and human resources departments to keep teams on track with company goals and monitoring performance
- Implemented and rolled out cultural and gender diversity programs within organization, which were positively embraced
- Integrated and oversaw third party web developers to create a comprehensive and efficient web site and app on three different platform sides
- Integrated and oversaw third party branding/marketing strategies with business development leadership plans
- Boosted company profits by optimizing performance strategies and increasing efficiency through operation and Human Resources strategies
- Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs
- Collaborated with leadership team to craft mission/vision statements and five year business plans
- Researched, identified and maintained knowledge of labor regulations, legal requirements and government reporting regulations to comply with local, state and federal laws and establish organizational standards
- Created and update policies based on changing industry and social trends
- Conducted employee relations investigations, resolving workplace issues, consulting with legal counsel as appropriate
- Cultivated and maintained positive working relationships with employees, executives and clients
- Manage Sports & Entertainment accounts of $2 million in sales assigned from start to finish including maintaining positive client relationships, evaluating the individual market to determine pricing, developing and implementing recruiting strategies for hiring and scheduling staff, and onsite event management in Operations and Human Resource support during execution of the event
- Supporting needs that come in outside of the 9am-5pm office hours and traveling for events based on the company need
- Hired and managed on average 300 part time employees yearly for core business and up to 1,200 part time employees for each individual Sports & Entertainment event; US Tennis Open, KY Derby, Belmont Stakes, PGA Golf Tournaments and NYC events contracts to maximize productivity while training staff on best practices and protocol
- Research, prospect and convert to sales Sports & Entertainment accounts and managing $2 million in business
- Served as member of Society of Hospitality and Foodservice Management (SHFM), Society of Human Resource Management (SHRM), and NYC & Company
- Oversee interviewing, coaching, and counseling of Talent
- Develop and mentor talent and act as a resource to them
- Communicate and build relationships with clients regarding their staffing needs and filling all required positions including responding to needs/changes that come in outside of the 9am-5pm office hours.
Crisis Counselor Volunteer
Crisis Text Line
03.2020 - 04.2021
- Answer texts from people in crisis, bringing them from a hot moment to a cool calm through active/reflective listening, collaborative problem solving, empathy, crisis management and safety planning
- Completed 200+ hours with 200+ conversations of crisis counseling volunteering 4 hours per week.
Director of Human Resources & Operations
Amerivents Event Staffing & Management
06.2016 - 08.2019
- Tracked projects closely to assess effectiveness and make proactive changes to meet changing demands
- Created comprehensive orientation program/trainings to acquaint new employees with company programs, culture, guidelines, policies and procedures and ensure proper compliance is communicated and followed
- Identified and implemented employee relations practices to establish positive employer-employee relationships and boost employee morale
- Designed employee performance evaluation process and merit program
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job
- Advised senior management on human resources issues and approved terminations
- Develop and conduct surveys to understand employees reviews of company culture and management.
New York Cares Volunteer
New York Cares
10.2018 - 01.2019
- Supported Early Morning Reading at PS 75 elementary school reading one-on-one with children grades 1-5.
Administrative Assistant
Kaplan International Languages
06.2015 - 12.2015
- Greeted students while offering information to resolve inquiries and supporting students
- Directed communication to appropriate department personnel if inquiries could not be resolved
- Coordinated school events and department activities for students including orientations, informational sessions and social events as well as conducted student announcements
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports
- Proctored Adaptive English level tests, entered weekly attendance and input students’ personal information
- Fielded and advised student questions regarding test levels, classes, schedule changes, and student activities
- Determined the students who qualified to receive a Letter of Completion and updated system and surveys.
Student Orientation Coordinator
Concordia College – New York
05.2013 - 01.2015
- Managed pep rallies, other school events, and strategies to bring students into student life and build relationships with like-minded peers
- Produced supporting materials, including Orientation Guidebook for the public
- Developed and implemented 15 events for new, transfer and returning students
- Assisted new students with learning about and engaging in university programs
- Advised students on issues such as course selection, progress toward graduation and career decisions
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Education
Master of Science (M.S) - Business Leadership
Concordia College
Bronxville, NY12.2016
Bachelor of Arts (B.A) - Social Science, Psychology
Concordia College
Bronxville, NY05.2015
Skills
- Human Resources
- Public speaking and presentation skills
- Research
- Business growth and marketing strategies
- Strategic thinking
- Decision making
- Problem solving
- Performance monitoring, evaluation, support
- Communication proficiency, verbal and written
- Learning/Adaptability/Flexibility
- Employee relations, leadership training, mentoring
- Certified Crisis Counselor
- Ability to multitask
- Emotional Intelligence/Interpersonal Excellence
- Client communication
- Researching, prospecting, sales
References
References Available upon request
Timeline
Crisis Counselor Volunteer
Crisis Text Line
03.2020 - 04.2021
Vice President of Human Resources & Operations
Amerivents Event Staffing & Management
08.2019 - Current
New York Cares Volunteer
New York Cares
10.2018 - 01.2019
Director of Human Resources & Operations
Amerivents Event Staffing & Management
06.2016 - 08.2019
Administrative Assistant
Kaplan International Languages
06.2015 - 12.2015
Student Orientation Coordinator
Concordia College – New York
05.2013 - 01.2015
Master of Science (M.S) - Business Leadership
Concordia College
Bachelor of Arts (B.A) - Social Science, Psychology
Concordia College