Cynthia Johnson
Fayetteville,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Administrative Specialist
Fayetteville State University
Fayetteville, NC
09.2023 - Current
- 40-60 hours, depending on the job's demands and season.
- Performed data entry tasks in an accurate and timely manner.
- Responded promptly to customer inquiries regarding product features or services offered.
- Assisted with budget preparation activities by monitoring expenses and tracking costs.
- Organized travel arrangements for staff members as needed.
- Researched information related to specific projects or topics as requested by management personnel.
- Developed and maintained effective relationships with internal and external stakeholders.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Provided assistance with onboarding new employees; ensured that all paperwork was completed properly and filed accurately.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Coordinated events such as conferences, workshops, seminars.
- Utilized MS Office programs to create correspondence, memos, spreadsheets, and databases for effective communication in a professional setting.
- Developed and maintained filing systems for both paper and electronic records.
- Monitored inventory levels of office supplies and ordered replenishments when necessary.
- Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
- Compiled data from various sources to create detailed reports for management.
- Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
- Managed multiple calendars for multiple managers simultaneously, scheduled appointments accordingly.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Mentor
Self Employed Services
Fayetteville, NC
01.2010 - Current
- 20 hours weekly.
- Created an atmosphere of mutual learning by offering constructive criticism in a supportive environment.
- Shared school or college experiences and gave advice on campus life, classes and professors and teachers.
- Acted as a role model, demonstrating professionalism, ethical behavior, and a positive attitude in all interactions.
- Facilitated group activities for mentors and mentees to build relationships and foster collaboration.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
- Advised on methods for effective conflict resolution techniques to ensure productive working environments.
- Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Facilitated weekly one-on-one mentoring sessions, providing guidance, support, and feedback to mentees.
Stock Clerk Hazmat
SSA Warehouse
Fayetteville, NC
10.2019 - 08.2023
- Worked 40 hours every week.
- Prepared orders for shipping by gathering specified items from stockroom shelves, packing items into boxes or crates, and affixing labels onto packages.
- Operated forklifts to move large quantities of merchandise from one area to another within the warehouse and motor pools.
- Unloaded trucks with hand-trucks, pallet jacks, or other material handling equipment.
- Maintained accurate records of all incoming and outgoing shipments of goods.
- Participated in annual physical inventories, including counting merchandise stored in both back-room areas and retail floor displays.
- Used scheduling and organizational skills in an office setting.
- Stacked product on shelves according to predetermined sequence and quantity.
- Labeled containers with identifying information such as item numbers or codes.
- Assisted customers with inquiries regarding availability of products or services offered by company.
- Maintained cleanliness of storage areas by sweeping floors, dusting shelves, and removing trash daily.
- Monitored expiration dates on perishable items regularly throughout shift; removed any expired goods from shelves quickly.
- Conducted regular cycle counts to verify accuracy of inventory records and reported any discrepancies immediately to supervisor.
- Communicated with customers to answer questions.
- Perform a variety of office duties which include following office practices and procedures, computer networking and software (Outlook, Word, Excel, PowerPoint).
Special Assets Centralized Rep
BB&T/Truist
Lumberton, NC
07.2017 - 06.2018
- Worked 40 hours per week.
- Delivered exceptional customer service through prompt responses to product and service queries.
- Conducted market research to better understand customer needs and preferences.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Escalated unresolved issues to appropriate departments for further investigation.
- Participated in training sessions designed to improve overall job performance.
- Identified opportunities for cross-selling additional products or services.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided support during the underwriting process by collecting additional documentation when needed.
- Processed payments from customers in a timely manner and tracked them accordingly.
- Attended regular meetings with sales staff to discuss strategies for increasing business volume.
- Defined repayment terms to consumers and educated on default consequences.
- Complied applications and paperwork and double-checked for accuracy.
Education
BBA - Criminal Justice
Lees-McRae College
Banner Elk, NC05-2021
Skills
- Case Management
- Resident Support Eligibility
- Requirements Employee Training
- Document Management Housing Resources
- Microsoft Access
- Customer Service
- Staff Education and Training
- Warehousing Functions Attention to Detail Dependable and Responsible Data Management
- PPE Use Educational Support Skill Development
- Verbal Communication
- PeopleSoft HRMS
- Scheduling appointments
- Confidential Document Control
- Scheduling
- Proofreading
- Account Reconciliation
Timeline
Administrative Specialist
Fayetteville State University
09.2023 - Current
Stock Clerk Hazmat
SSA Warehouse
10.2019 - 08.2023
Special Assets Centralized Rep
BB&T/Truist
07.2017 - 06.2018
Mentor
Self Employed Services
01.2010 - Current
BBA - Criminal Justice
Lees-McRae College
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