Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Johnson

Hermitage,Tennessee

Summary

Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.

Dependable Job Title effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

2018
2018
years of professional experience

Work History

Phlebotomist

Vanderbilt Medical Center
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.

Phlebotomist

American Red Cross

Lab Manager

Drs Diet Program
  • Improved lab efficiency by implementing automated processes and equipment upgrades.
  • Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
  • Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
  • Interviewed, hired and trained lab technicians to perform experiments and analyze results.
  • Ensured high levels of customer satisfaction by addressing concerns promptly, maintaining open communication channels with clients throughout project lifecycles.
  • Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
  • Trained and supervised a team of technicians, fostering an environment of collaboration and continuous improvement.
  • Analyzed laboratory performance metrics regularly to identify areas requiring process improvements or additional training for staff members.
  • Maintained compliance with regulatory bodies by updating documentation and staying current on industry regulations.
  • Kept laboratory in compliance with applicable guidelines and laws.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Launched quality assurance practices for each phase of development

Office Manager

Drs. DIET Program
  • confidentiality of q documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls²is 1or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Childcare Director

Tutor Mouse Learning Center
10.2010 - 07.2017
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Established strong relationships with parents through open communication and regular updates on child progress.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Improved parent satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements.
  • Attended approved training and continuing education courses to maintain certifications.
  • Managed budget allocation, ensuring optimal resource utilization for facility maintenance and improvement initiatives.
  • Organized successful fundraising events to support center programs and resources enhancement.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.

Customer Service Manager

Walmart
10.1980 - 02.1996
  • Managed and resolved customer concerns promptly.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Conducted quarterly customer satisfaction surveys to identify areas for improvement.
  • Enhanced communication skills of team members with targeted workshops.
  • Improved team morale by establishing recognition program for exceptional customer service.
  • Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Launched quality assurance practices for each phase of development
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Education

High School

McGavock High School
Donelson TN

Phlebotomy

TN. TECHNOLOGY OF Nashville
Nashville, TN

Skills

    Excellent Customer Service Skills

Timeline

Childcare Director

Tutor Mouse Learning Center
10.2010 - 07.2017

Customer Service Manager

Walmart
10.1980 - 02.1996

Phlebotomist

Vanderbilt Medical Center

Phlebotomist

American Red Cross

Lab Manager

Drs Diet Program

Office Manager

Drs. DIET Program

High School

McGavock High School

Phlebotomy

TN. TECHNOLOGY OF Nashville

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Cynthia Johnson