Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Johnson

Patient Coordinator
Woodbridge,VA

Summary

Experienced with coordinating patient interactions and administrative tasks in healthcare setting. Utilizes strong organizational skills to manage patient appointments and maintain accurate records. Track record of enhancing patient satisfaction by delivering attentive and efficient care.

Overview

31
31
years of professional experience

Work History

Patient Coordinator

Fairfax Radiological Consultants
05.2023 - Current
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.

Front desk representative/Cafe Supervisor

Lifetime Athletics
08.2017 - 04.2023
  • Supervise and manage the flow of cafe, oversee staff, monitor the quality of food and beverage. Provide training to new staff. Ensure that records are up to date and properly stored. Receive and facilitate incoming calls from members and guests. Assists members with transactions and general accounts. Educate members and guests of club programming, events, pricing and policies.

File Maintenance Manager/Head Cashier

Safeway Grocery store
04.1994 - 06.2017
  • Assisted with placing special orders for each department. Managed signage, materials, pricing and inventory. Printed and displayed accurate price tags and signs for all merchandise. Managed responsibilities for the operation of a retail grocery store. Coached and train employees to ensure compliance with company policies and procedures.

Education

High School Diploma - Math, English

Yorktown High School
Arlington, VA
06.1982

Skills

  • Manage cash register
  • Customer relationship-building
  • Multitasking
  • Train employees
  • Food safety
  • Appointment scheduling
  • Office administration
  • Attention to detail
  • Customer service
  • Patient records management
  • Patient relations
  • Medical terminology
  • Verbal and written communication
  • Patient registration
  • Patient flow management
  • HIPAA compliance
  • Policy compliance
  • Patient satisfaction

Timeline

Patient Coordinator

Fairfax Radiological Consultants
05.2023 - Current

Front desk representative/Cafe Supervisor

Lifetime Athletics
08.2017 - 04.2023

File Maintenance Manager/Head Cashier

Safeway Grocery store
04.1994 - 06.2017

High School Diploma - Math, English

Yorktown High School

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Cynthia JohnsonPatient Coordinator