Cynthia Johnson
Wausau,WI
Summary
Adaptable and dependable professional with experience in pricing, claims processing, customer service, and caregiving. Known for strong attention to detail, time management, and reliability, with a consistent focus on accuracy, smooth operations, and practical solutions.
Overview
27
27
years of professional experience
Work History
Assistant Pricing Manager
Festival Foods
12.2021 - 08.2026
- Coordinated price changes with merchandising, procurement, and store operations teams to ensure timely execution.
- Analyzed competitive pricing and promotional trends to support accurate grocery category pricing decisions.
- Reviewed promotional ad plans and shelf tags for accuracy before store rollout.
- Maintained pricing files and item data across POS and merchandising systems for consistency.
Caregiver
Family Members
08.2019 - 12.2021
- Assisted with daily living activities, including bathing, dressing, meal preparation, and mobility support.
- Administered medication reminders and maintained accurate care routines for consistent support.
- Monitored health changes and communicated concerns promptly to family members and medical providers.
- Coordinated appointments, transportation, and household schedules to ensure reliable daily care.
Assistant Pricing Coordinator
Trig's Grocery T.A. Solberg & Assoc
06.2007 - 08.2019
- Coordinated storewide price changes, ensuring shelf tags, signs, and register pricing aligned accurately.
- Reviewed item pricing for errors, correcting discrepancies before affecting customer transactions.
- Updated pricing files and promotional changes across departments with consistent attention to detail.
- Partnered with department managers to implement ad pricing, markdowns, and special offers.
Took Time Off Due To Family Death
Self
07.2006 - 06.2007
Insurance Claims Processor
WPS-TriCare
06.2003 - 07.2006
- Verified eligibility, benefits, and coverage details before adjudicating claims decisions.
- Reviewed medical claims for completeness, accuracy, and compliance with TRICARE guidelines.
- Processed complex claim adjustments, corrections, and reprocessing requests with precision.
- Researched denied claims to identify missing documentation, coding issues, or policy discrepancies.
Production Coordinator
Merrill Iron & Steel
12.2001 - 06.2003
- Coordinated daily production schedules to align material availability, labor assignments, and delivery priorities.
- Tracked work orders to maintain accurate job status and support timely workflow adjustments.
- Communicated with shop personnel to resolve production delays and clarify sequence requirements.
- Prepared routing documents and updated order records for fabrication and assembly activities.
- Monitored inventory needs to prevent shortages and support uninterrupted production output.
- Coordinated with production team to support productivity targets and deadline management.
- Reviewed in-house stock to determine materials availability for production jobs.
- Reduced material waste and improved sustainability through diligent inventory management.
Customer Service Representative
Brokaw Paper Mill
01.2000 - 12.2001
- Resolved order, shipping, and invoicing issues through clear communication with internal departments.
- Coordinated freight updates and delivery expectations with customers and logistics partners.
- Managed customer orders and coordinated production schedules to ensure timely fulfillment.
- Processed purchase orders and maintained accurate account records in customer service systems.
Education
Associate Degree - Marketing
Northcentral Technical College
Wausau, WISkills
- Attention to detail
- Organizational skills
- Time management
- Problem-solving
- Decision-making
- Reliability
- Accuracy
- Adaptability and flexibility
- Self-motivation
- Adaptability
Timeline
Assistant Pricing Manager
Festival Foods
12.2021 - 08.2026
Caregiver
Family Members
08.2019 - 12.2021
Assistant Pricing Coordinator
Trig's Grocery T.A. Solberg & Assoc
06.2007 - 08.2019
Took Time Off Due To Family Death
Self
07.2006 - 06.2007
Insurance Claims Processor
WPS-TriCare
06.2003 - 07.2006
Production Coordinator
Merrill Iron & Steel
12.2001 - 06.2003
Customer Service Representative
Brokaw Paper Mill
01.2000 - 12.2001
Associate Degree - Marketing
Northcentral Technical College