Cynthia Jolley

08/2021-present

NCCU

12 Bed Neuro ICU specializing in Neuro Intervention

• Oversaw all aspects of operation of neuro ICU as Charge RN
• Managed team of 6 nurses daily as well as 1 tech
• Facilitate Tier 1 huddle and Safety escalation
• Coordinated with interdisciplinary teams to devise, carry out and manage personalized care plans to benefit patient health and recovery
• Daily use of safety tools to enhance staff development and delivery of safe patient care
• Maintained respectful treatment environment that honored patients’ and families’ cultural, religious traditions and preferences
• Partnered with Neuro Intensivist team to enhance utilization of urine retention policy to decrease Foley usage
• Quality improvement projects-Foley/CVC utilization review
• Conflict resolution with family and patient situations

05/2021-08/2021

MICU

16 Bed Medical ICU

• Managed critical situations calmly by utilizing advanced clinical skills during emergency scenarios such as respiratory distress or code blue events.
• Responded to and documented sudden condition changes in patients with moderate to severe COVID-19 symptoms.
• Escalated concerns promptly to medical providers for timely interventions and treatment adjustments.
• Educated patients and families about COVID-19 related illnesses, recommended protective measures and treatments.
• Facilitated patient-family communication using virtual platforms and telephone calls to minimize emotional toll of isolation during hospitalizations.
• Complied with infectious disease measures to reduce spread of COVID-19 between patients, families and medical personnel.
• Contributed to nursing research initiatives focused on improving care outcomes for patients affected by COVID-19 through data collection and analysis.

STICU

16 Bed Surgical/Trauma Unit

• Provided care to trauma patients to include head injuries, fractures, and internal bleeding
• Reduced complications for critically ill patients through implementation of individualized care plans based on each patient's unique needs.
• Expedited critical decision-making processes during emergencies by effectively communicating with other healthcare professionals under high-pressure situations.
• Strengthened relationships with ancillary departments like pharmacy, respiratory therapy, radiology, ensuring timely provision of services and improved patient outcomes.
• Facilitated successful discharges from trauma ICU by coordinating patient transfers to step-down units or rehabilitation facilities as appropriate

• Front line Covid Crisis ICU RN
• Partnered with leadership to screen onboarding Covid ICU nurses to ensure knowledge base with Covid patient population
• Demonstrated strong leadership skills by serving as Charge nurse or preceptor within COVID-19 unit, guiding staff towards successful patient care delivery
• Complied with infectious disease measures to reduce spread of COVID-19 between patients, families, and medical personnel
• Delivered direct patient care including monitoring, stabilizing patients and identifying treatment options
• Liaised between patients, families and care staff in all aspects of care delivery during limited contact care and no visitation policies
• Participated in development of Patient Care Plans for patients experiencing COVID-19
• Responded to and documented sudden condition changes in patients with moderate to severe COVID-19 symptoms
• Maintained composure and efficiency during rapid response situation and emergency codes.
• Enhanced patient comfort by providing empathetic support and clear communication during their time in COVID-19 unit.
• Participated in ongoing professional development opportunities to stay current on ICU best practices, enhancing overall nursing knowledge base.

• 4 operational cardiac labs to include vascular and EP
• Cath lab, vascular, EP circulating RN as well as pre/post of all heart and vascular cases
• Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency procedures
• Enhanced patient safety through continuous monitoring and accurate documentation of vital signs, allergies, and medical history.
• Managed patients recovering from medical or surgical procedures
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency
• Educated family members and caregivers on patient care instructions
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
• Streamlined workflow processes, resulting in increased productivity and reduced stress among Cath Lab team members.
• Consistently met departmental goals regarding quality measures, contributing to ongoing accreditation requirements achievement.
• Provided professional development opportunities for colleagues by mentoring new team members and participating in ongoing training sessions.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions
• Participated actively in quality improvement initiatives aimed at enhancing overall patient experience within Cath Lab setting.

• Management of Team 30 (RN, CST, Techs) to include daily operations of 8-10 bed orthopedic surgical unit to include adult/pediatric trauma and joints/spines
• Partnered with 35 orthopedic surgeons and their practices to coordinate surgery schedules and all instrumentation/vendors needed for cases
• Accomplished multiple tasks within established timeframes.
• Monitored and analyzed unit performance to identify areas of improvement and make necessary adjustments
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Worked in conjunction with ancillary management team to effectively schedule nurses, surgical techs, clinical techs and anesthesia
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Defined clear targets and objectives and communicated to other team members.
• Facilitated successful cross-functional collaborations for completion of surgical cases, fostering strong working relationships among team members.
• Established robust risk mitigation strategies to safeguard patient safety
• Partnered with external stakeholders to maximize marketing campaigns that boosted service awareness to attract new customers within community
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
• Introduced and maintained relationships with medical equipment vendors to implement and maintain high level of efficiency by increasing revenues while decreasing costs
• Participation in multiple committees as pertaining to best practices of orthopedic patient population

Streamlined operating room setup for faster procedure turnaround times, ensuring timely patient care.

• Reduced risk of infection by maintaining sterile operating room environment through proper cleaning and equipment handling techniques.
• Performed preoperative assessments on patients and evaluated overall health
• Educated patients and families on illnesses, medications and treatment plans.
• Increased patient satisfaction with preoperative care by thoroughly explaining procedures and addressing any questions or concerns.
• Monitored surgical patients and delivered quality level of care before, during and after operations to promote positive outcomes
• Contributed to reduced surgical errors by consistently verifying patient information, site markings, and procedure details prior to surgery.
• Used aseptic techniques to maintain sterile fields and actively monitored situations to prevent breaches in aseptic techniques
• Facilitated smooth transitions between surgical cases by efficiently preparing operating rooms for subsequent procedures.
• Improved surgical team efficiency by effectively communicating with surgeons, anesthesiologists, and other staff members during operations.
• Assisted in successful surgeries by providing necessary instruments and supplies to surgeon in timely manner.
• Assisted in continuous improvement of overall patient care by actively participating in operating room meetings and providing constructive feedback.
• Supported ongoing education efforts within surgical department, participating in training sessions and sharing knowledge with colleagues for continuous improvement.
• Contributed to culture of safety within operating room by staying current on best practices and advocating for their implementation as needed.

• Worked in Neuro ICU to include 12 beds/Charge RN
• Supervised and managed daily scheduling
• Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care
• Conducted daily shift briefs to inform staff of changes in patient care assignments
• Provided direct bedside care of patients suffering acute stroke, intracranial hemorrhaging, subacute stroke, subarachnoid hemorrhages, brain tumors, and various neurological surgeries
• Coordinated with healthcare staff from various disciplines (daily rounds) to devise, carry out, and manage personalized care plans to benefit patient health and recovery
• Trained experience nurses upon their hire
• Implemented evidence-based strategies to prevent pressure injuries in high-risk patients, reducing overall incidence rates on unit.
• Acted as resource for other nursing staff regarding neurological conditions and best practices in care, elevating overall knowledge levels within hospital.
• Improved nurse engagement levels through regular feedback unit council that resulted in actionable solutions being implemented.
• Promoted patient safety by ensuring adherence to best practices in nursing care delivery and regulatory standards.
• Conducted thorough evaluations of nursing practices, identifying areas for improvement and implementing evidence-based changes.
• Continuously sought opportunities for professional development, attending conferences and workshops to stay current on advances in neurocritical care nursing.
• Partnered with executive leadership in developed educational materials for nurses on Magnet standards, increasing awareness of expectations and requirements among staff members.
• Championed culture of shared governance, empowering nurses to participate in decision-making processes and promoting collaboration across departments

• Worked in ICU to include 15 beds
• Delivered age-appropriate medical care for adult and geriatric ICU patients
• Provided direct bedside care of patients suffering multi system organ failure, respiratory failure, diabetic ketoacidosis, drug overdose, sepsis, gastrointestinal bleeding, stroke and cancer
• Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences
• Performed specialized interventions, such as ventilator management, vasopressor and vasodilator support analgo-sedation, central venous pressure monitoring, arterial blood pressure monitoring, chest tube monitoring
• Assisted with bedside procedures such as intubation, central line and arterial line placement, thoracentesis, chest tube insertion, bronchoscopy, tracheostomy and peg tube placement
• Utilized ventilators, monitors and infusion pumps following manufactures' guidelines
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
• Developed strong rapport with patients and families, providing emotional support during challenging times in ICU environment.
• Explained health care issues and ramifications to patients and families to promote informed medical care choices

12 bed CVICU

• Improved patient outcomes by effectively assessing, planning, and implementing individualized care plans for CVICU patients.
• Liaised with patients following cardiothoracic surgical procedures, providing support and education on post-surgical care
• Reduced complications by closely monitoring and detecting early signs of potential issues in critically ill patients.
• Coordinated with healthcare staff from various disciplines (daily rounds) to devise, carry out, and manage personalized care plans to benefit patient health and recovery
• Demonstrated adaptability in crisis situations by effectively prioritizing tasks and coordinating with team members during emergency patient care.
• Expedited patient throughput in ICU setting by effectively collaborating with case managers for appropriate bed assignments based on acuity levels.
• Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
• Fostered positive work environment within ICU team by demonstrating strong leadership skills, effective communication, and commitment to ongoing professional development.
• Participated in quality improvement initiatives aimed at reducing hospital-acquired infections within ICU setting

• Provided direct bedside care of patients suffering multi system organ failure, respiratory failure, diabetic ketoacidosis, drug overdose, sepsis, gastrointestinal bleeding, stroke and cancer
• Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences
• Continually assessed patient's medical condition
• Performed specialized interventions, such as ventilator management, vasopressor and vasodilator support analgo-sedation, central venous pressure monitoring, arterial blood pressure monitoring, chest tube monitoring
• Assisted with bedside procedures such as intubation, central line and arterial line placement, thoracentesis, chest tube insertion, bronchoscopy, tracheostomy and peg tube placement
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
• Explained health care issues and ramifications to patients and families to promote informed medical care choices
• Delivered age-appropriate medical care for adult and geriatric ICU patients
• Administered different therapies and medications in line with physician orders and treatment plan.

• Developed curriculum and content for classes, lectures, conferences or other educational materials
• Oversaw operations of certification and credentialing programs
• Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction
• Coordinated simulation exercises for staff members to practice complex clinical scenarios, boosting confidence in real-life situations.
• Promoted culture of learning throughout organization
• Optimized resource allocation by conducting needs assessments to identify areas requiring additional support or resources within critical care unit.
• Advanced evidence-based practice adoption by educating staff on current research findings and integrating them into daily workflows.
• Assigned students to patients based on students' learning objectives and patient needs
• Supervised students when administering medications to maintain patient safety
• Analyzed clinical settings' success in helping students achieve course and program outcomes
• Evaluated students' competencies through written assignments and examinations
• Published educational brochures for patient/family population to improve infection control and reduce readmission visits through proper tracheotomy care.

• Worked in Neuro ICU to include 12 beds
• Delivered age-appropriate medical care for adult and geriatric ICU patients
• Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences
• Provided direct bedside care of patients suffering acute stroke, intracranial hemorrhaging, subacute stroke, subarachnoid hemorrhages, brain tumors, and various neurological surgeries
• Continually assessed patient's neurological status utilizing NIHSS scale
• Performed specialized interventions, such as ventilator management, vasopressor and vasodilator support, analgo-sedation, and invasive intracranial pressure management devices
• Recorded patients' medical status and treatment details in electronic charts to accurately document medical care
• Coordinated with healthcare staff from various disciplines (daily rounds) to devise, carry out, and manage personalized care plans to benefit patient health and recovery
• Trained novice and experience nurses upon their hire
• Assisted with ADL's and other disciplines (PT/OT/ST) for optimal patient outcomes
• Implemented care plans for patient treatment after assessing physician medical regimens.

• Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma
• Optimized outcomes in critical care situations through advanced life-saving techniques
• Monitored vital signs, conducted physical assessments and evaluated laboratory results for strategic care planning
• Educated patients and answered questions about health condition, prognosis, and treatment
• Administered different therapies and medications in line with physician orders and treatment plan
• Remained calm and productive during life-threatening situations to maximise positive outcomes
• Increased efficiency within triage system by prioritizing cases based on severity levels.
• Managed multiple tasks simultaneously while maintaining high level of attention to detail under pressure during busy shifts in ER department.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.

• Worked in MICU to include 30 beds
• Delivered age-appropriate medical care for adult and geriatric ICU patients
• Provided direct bedside care of patients suffering multi system organ failure, respiratory failure, diabetic ketoacidosis, drug overdose, sepsis, gastrointestinal bleeding, stroke and cancer
• Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences
• Performed specialized interventions, such as ventilator management, vasopressor and vasodilator support analgo-sedation, central venous pressure monitoring, arterial blood pressure monitoring, chest tube monitoring
• Assisted with bedside procedures such as intubation, central line and arterial line placement, thoracentesis, chest tube insertion, bronchoscopy, tracheostomy and peg tube placement
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
• Explained health care issues and ramifications to patients and families to promote informed medical care choices
• Administered different therapies and medications in line with physician orders and treatment plan.
• Provided compassionate end-of-life care to terminally ill patients while supporting their families through process.

• Worked in Surgical Trauma ICU with 24 beds
• Provided care to trauma patients to include head injuries, fractures, and internal bleeding
• Explained health care issues and ramifications to patients and families to promote informed medical care choices
• Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization
• Responded to emergency situations to provide rapid and accurate care
• Demonstrated strong clinical judgment and decision-making skills in rapidly changing situations, contributing to positive patient outcomes.
• Provided emotional support to patients and families during difficult situations, fostering compassionate environment.
• Coordinated with physicians on complex cases to develop appropriate treatment strategies and ensure seamless continuity of care.
• Effectively prioritized interventions for multiple patients under high-stress conditions, maintaining optimal quality of care.
• Participated in ongoing professional development opportunities to stay current on advances in critical care nursing practices.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.

• Admitted sedated patients from operating room after cardiothoracic surgery
• Promoted safe and supportive environment for patients and families during critical health situations.
• Streamlined communication between team members by utilizing effective handoff techniques during shift changes
• Worked with intubated and trached patients daily
• Managed chest tubes, vas caths, swan gans, arterial lines
• Performed specialized interventions, such as ventilator management, vasopressor and vasodilator support, analgo-sedation
• Liaised with patients following cardiothoracic surgical procedures, providing support and education on post-surgical care
• Maintained detailed records of patient conditions, reactions and progress in alignment with physician orders.
• Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
• Coordinated with healthcare staff from various disciplines (daily rounds) to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
• Trained novice and experience nurses upon their hire
• Assisted with ADL's and other disciplines (PT/OT/ST) for optimal patient outcomes