Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Jones

Houston,TX

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at the United States Post Office, showcasing expertise in mail processing and exceptional customer service. Spearheaded improvements in election process management for the City of Colorado City, demonstrating strong organizational skills and a commitment to quality service.

Overview

27
27
years of professional experience

Work History

Clerk

United States Post Office
09.1998 - 04.2022


  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted with onboarding of new employees.

City Secretary

City of Colorado City
08.1995 - 09.1998
  • Updated documents such as municipal codes and city charters.
  • Supported municipal elections by preparing and distributing ballots, training election officers and tabulating results.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Managed filing system, entered data and completed other clerical tasks.

Education

High School Diploma -

Colorado City High School
Colorado City, TX
05.1980

Skills

  • Customer Service at window
  • Helping individuals obtain passports
  • Mail handling
  • Cash Handling
  • Mail Sorting
  • Mail Processing

Timeline

Clerk

United States Post Office
09.1998 - 04.2022

City Secretary

City of Colorado City
08.1995 - 09.1998

High School Diploma -

Colorado City High School

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Cynthia Jones