Cynthia Jordan
Social Worker
Chicago,IL
Summary
Dynamic and compassionate Alumnae Services Case Manager with a proven track record at Deborah's Place in enhancing client autonomy through effective case assessment and crisis intervention. Skilled in motivational interviewing and conflict resolution, I excel in building community support systems and fostering educational support, ensuring over 150 clients transitioned to stable housing. Collaborating with landlords and participants to ensure positive relationships all over the city of Chicago.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Alumnae Services Case Manager
Deborah's Place
04.2021 - Current
- Assisting individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
- Maintaining accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Hosting monthly groups for participants collaborating with inside and outside resources
- Linking our participants with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developing trusting relationships with social services, health care providers and governmental agencies.
- Adhering to ethical principles and standards to protect participant confidential information.
- Providing direct service and support by handling referrals for advocacy issues or resolving complaints.
- Providing case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of women.
- Overseeing participants who have moved into the community with a caseload of more than 150 participants to ensure housing stability.
- Meeting my participants where they are at and collaborating with Landlord and Property Managers to ensure safe and stabile housing after exiting into community based housing
- Completing home visits and assisted in obtaining participants with home health care if needed.
- Conducting thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Completed SOAR certification
- Providing crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Youth Employment Specialist
WIOA (Opportunity Works)
08.2019 - 04.2021
- Developed professional and meaningful relationships with youth to ensure success at their job placement outcomes
- Maintained knowledge of market and diverse career opportunities.
- Assisted youth with evaluating course choices and select relevant classes.
- Connected with business and recruiters to build relationships and increase opportunities for youth.
- Worked with individuals to complete application documents for relevant vocations.
- Performed youth background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Selected and implemented interesting and interactive learning media to increase youth understanding of course materials.
- Consulted with youth to build effective search strategies for desired jobs.
- Developed, administered and graded tests and quizzes promptly to provide quick feedback.
Direst Support Professional
There's No Place Like Home
08.2016 - 07.2019
- Developed strong rapport with families, ensuring their involvement in supporting the growth of their young adults with barriers within our programs.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Scheduled and developed program activities in accordance with program needs.
- Explained program offerings and requirements to participants and answered related questions.
- Helped set appropriate goals and plans to achieve targets.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Education
Still Attending - Human Services
Harry S Truman
Chicago, ILLiberal Arts - Community Services
Thornridge High School
Dolton, IL06.2013
Skills
- Conflict Resolution
- Trained in Mental Health
- Community Advocacy
- Host Effective Life Skills Groups
- Motivational Interviewing
- Efficient HMIS Data Entry
- Creative and Critical Thinking
- Calm Under Pressure
- Trained in Harm Reduction
- Establishing Effective Relationships
- Organization and Administration
- Resource Identification
- Program Development
- Grant Writing
- Effective in Building Community Support Systems
- Educational Support
- Substance Abuse Counseling
- Family Relations/ Reunification
- Case Assessment
- Foster care processes
- Trauma Informed Care
- Problem-solving abilities
- Adaptability
- Crisis Intervention
- Goal Setting
Accomplishments
- Spoke at my current employer's fundraising gala 2024 about Alumnae Services
- Obtained stable and effective relationships with other agencies in Community of Chicago to bring more resources for barriers that clients have.
- Created an Entrepreneurship Group for our clients at Deborah's Place who had income barriers. Promoted from Rapid Rehousing Temporary Case Management to permanent Alumnae Case Manager, in less than 18-months.
- Vice President of All Chicago's first Youth Advisory Board
- Invited to speak on the panel at the 2024 Woman's National Shelter Network in Washington DC for the Alumnae Services Program along with my supervisor.
Certification
- Provide First Aid and CPR - 2024
- Current IL Drivers License
- Trained Co-Occurring Disorders
- SOAR Representative Certified in IL
References
REFEREES
Available upon request
Timeline
Alumnae Services Case Manager
Deborah's Place
04.2021 - Current
Youth Employment Specialist
WIOA (Opportunity Works)
08.2019 - 04.2021
Direst Support Professional
There's No Place Like Home
08.2016 - 07.2019
- Provide First Aid and CPR - 2024
- Current IL Drivers License
- Trained Co-Occurring Disorders
- SOAR Representative Certified in IL
Still Attending - Human Services
Harry S Truman
Liberal Arts - Community Services
Thornridge High School
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