Cynthia Joseph
New York
Summary
Dynamic retail management professional with a proven track record of leading store operations and driving significant sales growth. Committed to team collaboration and results-oriented strategies, ensuring adaptability to evolving business needs. Expertise includes inventory management, exceptional customer service, and comprehensive staff training, complemented by outstanding problem-solving and communication abilities. Passionate about enhancing the shopping experience and optimizing overall store performance for sustained success.
Overview
29
29
years of professional experience
Work History
Store Manager
Burlington Stores
09.2022 - Current
- Lead operations for high-traffic location; manage diverse teams
- Analyze commercial reports to guide sales strategy
- Recruit, train, and coach associates; enforce policies and drive performance
Operations Service Manager
Burlington Stores
05.2021 - 09.2022
- Directed backroom operations, inventory, and compliance
- Developed productivity-focused learning plans
- Created schedules aligned with budget and coverage needs
- Selected for Burlington’s Elite Leadership Development Program
Assistant Store Manager
Burlington Stores
05.2012 - 05.2021
- Led store launches and openings in high-density markets
- Supported growth from $17M to $30M annual revenue
- Oversaw merchandising, daily ops, employee evaluations, compliance
- Mentored new leaders and fostered culture of accountability
Group Manager
Filene’s Basement
01.2009 - 01.2012
- Managed staffing/merchandising for new locations
- Analyzed sales data and customer behavior
Store Manager
Le Château
01.2004 - 01.2008
- District Guest Champion for Service & Sales
- Led team with a focus on customer experience and compliance
District Merchandising Manager
Young World Stores
01.2001 - 01.2004
- Oversaw multiple locations, ensured visual and operational standards
- Training, merchandising optimization across locations
Store Manager
Young World Stores
01.1997 - 01.2001
- Flagship store recognized as Store of the Year (1999) – $9M+ revenue
Education
Business Communication
Monroe College
New York, NY01.2001
Skills
- Retail Operations Management (High-Volume & Fast-Paced Environments)
- Team Leadership, Coaching & Staff Development
- Sales, Commercial Performance & Productivity Analysis
- Exceptional Communication & Interpersonal Skills
- Decision-Making Under Pressure
- Policy Compliance & Process Improvement
- Workforce Planning, Scheduling & Payroll Management
- Visual Merchandising & Inventory Control
- Adaptability, Continuous Learning & Change Management
Timeline
Store Manager
Burlington Stores
09.2022 - Current
Operations Service Manager
Burlington Stores
05.2021 - 09.2022
Assistant Store Manager
Burlington Stores
05.2012 - 05.2021
Group Manager
Filene’s Basement
01.2009 - 01.2012
Store Manager
Le Château
01.2004 - 01.2008
District Merchandising Manager
Young World Stores
01.2001 - 01.2004
Store Manager
Young World Stores
01.1997 - 01.2001
Business Communication
Monroe College
Awards
2023 Spotlight Award, Burlington Stores, Spring Awards for store performance (CPH, % to Plan), Burlington Stores, Burlington’s Elite Leadership Development Program – Corporate Selection, District Guest Champion for Service & Sales, Le Château, Store Manager of the Year (1999), Young World Stores
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