Cynthia-Joy Greenhill
IT Specialist
McDonough,GA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
Bay And Bay Transportation
Eagan, MN
03.2022 - 02.2023
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
Junior IT Specialist
Macy's System And Technology
Johns Creek, GA
04.2018 - 02.2022
- Collected, arranged, and input information into database system.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Educated staff on organizational mission and goals to help employees achieve success.
- Troubleshooting hardware and software issues
- Data migration and Imaging
Data Analyst
Honeywell Technology Solutions
Atlanta, GA
06.2015 - 03.2018
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Provided technical support for troubleshooting analytics and reporting issues.
Education
Master of Science - Cybersecurity
University of Phoenix
Tempe, AZ07.2023
Bachelor of Science - Computer And Information Sciences
University of Phoenix
Tempe, AZ05.2016
Skills
- Cost Analysis
- AV Presentation
- Data Connectivity
- Firmware Development
- Software and Hardware Implementation
- Helpdesk Call Support
- LAN, WAN, VPN, VMWare
- DHCP, DNS, SQL
- Cybersecurity Analyst
- Technical Support and Assistance
- Salesforce
- PowerShell
- Cloud computing
- IaaS, PaaS SaaS
- Computer System Diagnostics Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is better to fail in originality than to succeed in imitation.
Herman Melville
Timeline
IT Support Specialist
Bay And Bay Transportation
03.2022 - 02.2023
Junior IT Specialist
Macy's System And Technology
04.2018 - 02.2022
Data Analyst
Honeywell Technology Solutions
06.2015 - 03.2018
Master of Science - Cybersecurity
University of Phoenix
Bachelor of Science - Computer And Information Sciences
University of Phoenix
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