CYNTHIA JUDGE

• Facilitated patient education and enrollment in the Hospital-to-Home program, ensuring seamless transitions from hospital to home care.
• Guided patients in the use of the 'My Wellness Connect' app and Bluetooth devices, tailoring solutions to individual health needs.
• Worked with hospital teams to identify and onboard eligible patients, driving program engagement.
• Acted as an on-site advisor for transitioning patients through Hospital to Home protocols.
• Cultivated and sustained robust relationships with hospital partners via effective communication and collaboration.

Primary Responsibilities:

• Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
• Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
• Manage patients’ expectations about visit and ensures that the visit and referral process are understood
• Schedule appointments as necessary
• Work with back office to get patients seen who walk in or call for appointment
• Answer telephones, take messages, or route incoming calls as per policy.
• Document all calls and messages appropriately according to policy
• Communicate with clinical personnel about service issues and complaints
• Communicated with patients to ensure quality of care and develop care plans.

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Knowledge of company services, products, insurance benefits, provider contracts and claims.

• Served as liaison between Hometown Health and customers, addressing inquiries and concerns.
• Informed staff of customer opinions and needs to enhance service delivery.
• Responded to customer inquiries regarding plan benefits, including eligibility and provider network.
• Assisted customers in navigating resources and services offered by Hometown Health.

• Input patient applications from therapists, facilitating timely committee approvals.
• Managed vendor relationships to ensure prompt order placement and delivery tracking.
• Cleared backlog of patient applications while maintaining up-to-date website information.

• Supervised daily operations and employee activities within the office.
• Engaged with patients through greetings, appointment scheduling, payment processing, and phone support.
• Oversaw management of patient records in Practice Fusion EMR to enhance data integrity.
• Developed community outreach programs and managed social media engagement.