Cynthia J. Willkehr
Cortlandt Manor,NY
Summary
I have an indepth knowledge in SAP and of supply chain management.
Overview
25
25
years of professional experience
Work History
Customer Service and Logistics Manager, Business Unit Tubing
Schott North America
09.2015 - Current
- Managed a small team of customer service representatives that focused on accuracy and thoroughness
- As the manager, I handled HR issues including PIPs/layoffs/new hires, trained new employees, managed escalated issues and conducted one-on-ones with employees
- Became a Key User for our SAP based Customer Relationship Management System in 2015 and trained 10 people in the US and 6 in Brazil on the new system
- Conducted an annual inventory count with the Finance department
- Managed and handled any escalated customer complaints
- Coordinated with the Traffic Department on importing 150 containers a year from Germany and Brazil
- Oversaw a warehouse with an inventory value of $5M and managed inventory issues and resolution
- Coordinated and distributed workload of my employees
- Maintained and updated yearly pricing for three different product groups, which had over 2,000 material numbers
- Lead and tested a new on-line ordering shop for our 85 US Customers
Logistics & Customer Service Representative
Schott North America
07.2004 - 09.2015
- Maintained and managed excellent customer service, logistics and delivery for Key Accounts, Nipro ($1.5 mill in sales), Becton Dickenson Columbus ($1 mill in sales), Solyndra ($22 mill sales)
- Serviced the Pharmaceutical and Technical customers in order processing, delivery and handled any quality issues all within our SAP system
- Managed customer inventory and controlled inventory in our Wilkes-Barre, PA warehouse
- Issued and managed all price changes for pharmaceutical customers, which included master maintenance, order changing along with purchase price to the factory
- Worked closely with our production facilities in Mitterteich, Germany and Rio de Janeiro, Brazil on delivery, quality and transit to for my customers
Buyer/Planner
Del Power Conversion
03.2003 - 07.2004
- Provided scheduling and planning information to the production floor on a weekly basis
- Purchased Electrical Components commodity with an annual spend of $2 million
- Resolved quality issues from the vendor by requiring root cause and corrective action
Supply Management Leadership Program (Three year program with six-month rotations)
Pratt & Whitney
01.2000 - 01.2003
- Split Shift Hourly Supervisor
- EBusiness
- Commodity Manager (Sikorsky Aircraft)
- Buyer
- Quality Specialist
- Continuous Improvement Facilitator
Education
Bachelor of Science - Supply Chain Management
Bowling Green State University
Bowling Green, OH12-1999
Skills
- Shipping and receiving
- Warehouse management
- Distribution management
- Supply chain management
Timeline
Customer Service and Logistics Manager, Business Unit Tubing
Schott North America
09.2015 - Current
Logistics & Customer Service Representative
Schott North America
07.2004 - 09.2015
Buyer/Planner
Del Power Conversion
03.2003 - 07.2004
Supply Management Leadership Program (Three year program with six-month rotations)
Pratt & Whitney
01.2000 - 01.2003
Bachelor of Science - Supply Chain Management
Bowling Green State University
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