CYNTHIA KAMMEYER
Salt Lake City,Utah
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Petzl America
04.2024 - Current
- Manage any EDI errors by working with SPS Commerce and fixing code within the XML file. We have over 20 customers who use EDI for order management and PO submission.
- Successfully resolved numerous technical issues related to data transmission between trading partners, minimizing disruptions to daily operations.
- Reduced error rates in EDI transactions by conducting thorough quality assurance checks and implementing corrective actions.
- Installed software applications as requested by customers.
- Used ticketing systems to manage and process support actions and requests this includes over 60 employees in the office.
- Configured workstations, networks, servers, and printers for end users.
- Maintained an inventory of all IT equipment in the organization.
- Created user accounts and configured settings in Active Directory.
- Responded promptly to service requests from staff members.
- Tested hardware components prior to deployment in a production environment.
- Provided technical support to clients via phone, email, and remote access.
- Identified problems in printers, scanners, and networking hardware, applying required fixes, or escalating issues.
B2C/ProDeal - EComm Rep
Petzl America
08.2022 - 04.2024
- SAP (System Analysis Program Development) is used to create orders and quotes, track orders, create deliveries, track backorders, and look at availability of products
- Forecasting production needs and capacities
- Salesforce (customer relationship management (CRM) platform)
- Streamlined customer account setup process
- Built the ProDeal program in house after switching from a 3rd party partner
- Create what is called "Customer Care", which is used to resolve customer issues and increase the quality of Service (QOS), which is a KPI for the division
- Manage all ProDeal (Sport and Professional) and Business-to-consumer accounts and order books
- Provided exceptional customer service by being the main point of contact for addressing various concerns and inquiries.
- Provided assistance and support to representatives as needed
- Demonstrated strong problem-solving skills when faced with challenging situations or complex inquiries from customers.
Lead Server Events
Log Haven Restaurant
06.2007 - 08.2022
- Increased event sales through repeat business, improved reviews, and word of mouth
- Coordinated and executed event logistics for parties and banquet functions of varying sizes, accommodating up to 400 guests.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Trained and supervised event staff to complete tasks on time.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Provided exceptional customer service, addressing concerns promptly and accurately.
Owner/Creator/Event Planner
Creating Visions Events
08.2006 - 10.2010
- Event company catering to weddings, business events, and theme parties for all ages
- Planned, budgeted, designed, and executed events of all styles and sizes
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies, and receptions
- Brainstormed and implemented creative event concepts and themes
- Negotiated with vendors to achieve the most favorable terms
- Searched and negotiated suitable venues per setup requirements and budget constraints
- Maintained and built a comprehensive database of industry contacts, vendors, and venues
- Designed spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
- Created a web page to showcase the event designs.
Education
Bachelor of Science - Data Analytics - Management Information Systems
Jon M. Huntsman School of Business, Utah State
Logan, UT05.2024
Associate of Science - Business
School of Business, Salt Lake Community College
Salt Lake City, UT05.2020
Skills
- Self-Motivated
- High Energy and Stamina
- Problem Solver
- Critical Thinker
- Excellent Communicator
- Team Leadership
- Multitask
- Big Ideas
- Application support
- Software Installation
References
- Log Haven: GM: Ian Campbell, Banquet Manager: Faith Scheffler
- Clients: Sara Falsone 801-694-6102, Erin McMahon 801-856-2349
Certification
- Currently enrolled Google Project Management, Professional Certificate – Coursera and Google.
Timeline
IT Support Specialist
Petzl America
04.2024 - Current
B2C/ProDeal - EComm Rep
Petzl America
08.2022 - 04.2024
Lead Server Events
Log Haven Restaurant
06.2007 - 08.2022
Owner/Creator/Event Planner
Creating Visions Events
08.2006 - 10.2010
Associate of Science - Business
School of Business, Salt Lake Community College
Bachelor of Science - Data Analytics - Management Information Systems
Jon M. Huntsman School of Business, Utah State
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