Cynthia Kangas
Knoxville,TN
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Results-oriented management bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
General Manager
Seigel Select Extended Stay
Knoxville, United States
01.2024 - 04.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant Manager - Retail
Weigels
Knoxville, United States
06.2022 - 01.2024
- Maintained accurate records of sales transactions using point-of-sale systems.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Leasing Agent
Warren House
Knoxville, United States
06.2019 - 06.2020
- Maintained a professional attitude when dealing with difficult situations or customers.
- Resolved tenant complaints promptly and professionally.
- Processed applications by conducting background checks and verifying references.
- Collected security deposits from new tenants.
- Monitored rent collection activities and pursued delinquent accounts.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Assisted in preparing legal documents such as eviction notices when necessary.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Provided excellent customer service to all tenants throughout their tenancy period.
Team Supervisor
Dial America
Ocala, FL
04.2000 - 06.2001
- Developed and implemented policies to improve team performance.
- Analyzed customer feedback data to identify areas of improvement within the organization.
- Monitored team members' progress, provided feedback and guidance as needed.
- Conducted regular performance reviews to assess individual team member progress.
Education
Criminal Justice
Everest University - Tampa
Tampa, FL11-2012
Skills
- Expense Control
- Customer Retention
- Quality Management
- Staff Supervision
- Customer Relationship Management
- Advertising and marketing
- Workflow Planning
- Sales
- Staff Training
- Team Player
- Performance Evaluations
- Motivation
- Leadership
- Staff Motivation
- Team Leadership
- Team training and development
- Proficient in
- Project scope Microsoft ,excel,and teams
Work Authorization
United States
Personal Information
Title: General Manager
Extracurricular Activities
Make and sell handmade soaps
Volunteer training service dogs for a non profit that helps civilians , first responders and veterians with PTSD .
Taking rides to the mountains with mine and my husbands beautiful akitas who are also our service dogs .
Timeline
General Manager
Seigel Select Extended Stay
01.2024 - 04.2024
Assistant Manager - Retail
Weigels
06.2022 - 01.2024
Leasing Agent
Warren House
06.2019 - 06.2020
Team Supervisor
Dial America
04.2000 - 06.2001
Criminal Justice
Everest University - Tampa
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