Cynthia Kattes
Wilmington,DE
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
30
30
years of professional experience
Work History
Patient Service Representative
Med-Metrix
Parsippany, NJ
04.2023 - Current
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Inputted patient demographic data into electronic health record system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Patient Service Representative
Crozer Chester Medical Center
Upland, PA
11.2022 - 04.2023
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Adhered to HIPAA regulations when handling confidential patient information.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Lead Medical Assistant/Office Manager
Carl L. Pierce Jr. MD
Chester, PaMT
05.1994 - 03.2022
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Adhered strictly to HIPAA regulations when handling confidential patient information.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Provided guidance and support for new employees during their orientation period.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Assisted patients with registration, new patient paperwork and check-out process.
- Closed and submitted patient insurance claims at end of shift.
Education
Associate of Applied Science - Human Services
Harcum College
Bryn Mawr, PA12-2014
Registered Medical Assistant
CHI Institution
1991 Sproul Rd, Broomall, Pa 1900805-1992
High School Diploma -
Chester High School
Chester, PA06-1990
Skills
- Appointment Confirmation
- Medical Billing
- Reception Management
- Medical Filing
- Eligibility Determination
- Appointment Scheduling
- Scheduling Appointments
- Payment Collection
- Medicaid
- Office Administration
- Medical Terminology Knowledge
- Insurance Verification
- Customer Service
- Sterilization Procedures
- Medical Insurance
- HIPAA Compliance
Resume
1.0.4
References
References available upon request.
Timeline
Patient Service Representative
Med-Metrix
04.2023 - Current
Patient Service Representative
Crozer Chester Medical Center
11.2022 - 04.2023
Lead Medical Assistant/Office Manager
Carl L. Pierce Jr. MD
05.1994 - 03.2022
Associate of Applied Science - Human Services
Harcum College
Registered Medical Assistant
CHI Institution
High School Diploma -
Chester High School
Similar Profiles
Michelle LeysonMichelle Leyson
Medical Claim Analyst at Med-Metrix International Ph-I Inc.Medical Claim Analyst at Med-Metrix International Ph-I Inc.
Tyaliah LarkinsTyaliah Larkins
Senior Patient Access Bed Control Representative at Med-MetrixSenior Patient Access Bed Control Representative at Med-Metrix
Kelly GinterKelly Ginter
Product Manager at Med-MetrixProduct Manager at Med-Metrix