Cynthia Kayes
Champaign,IL
Summary
Top-ranked sales and sales supporting professional recognized for contributions to record-setting sales figures, territory expansion and new account development. Proven ability to lead sales teams to achieve revenue gains. Offer an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. Experienced, “fearless” cold-caller and expert presenter, negotiator and closer. EXPERTISE Sales Team Supervision Territory Management New Account Development Relationship Building Complex Negotiations Presentations & Proposals Closing Strategies Sales Training Lead Qualification Loan Originator Loan Processor Elite Loan Coordinator
Overview
14
14
years of professional experience
Work History
Elite Loan Coordinator
Guaranteed Rate Affinity LLC
Chicago, IL
04.2020 - 06.2022
- Supported 11 top Loan Originators
- Managed Minimum 50 active loans per month
- Responsible for working with borrowers to satisfy Underwriting conditions
- Recognized for outstanding customer care and received awards
- Recognized for numerous Clear to Close in 15 days or less from RESPA Trigger
- Recognized as Go to Person for FHA and VA loans
- Motivated team to do better in order to surpass funding goal each month
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Provided quick turnaround times to maintain fast-past schedule.
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Identified issues, analyzed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions
Loan Processor
Neighborhood Loans
Downers Grove, IL
02.2019 - 02.2020
- Verifying Borrower information on application
- Gathering Asset, Income and Credit Documentation
- Communicating with Borrowers throughout Loan Process
- Submitting all necessary documentation to Underwriting department to obtain Clear to Close
Loan Originator
Neighborhood Loans
Chicago, IL, NC
10.2018 - 02.2019
- Licensed in IL, WI, TN, , NM
- Developing relationships with Realtors to establish client base
- Working with Processing Team and Underwriting department to ensure all conditions were cleared in order to provide best experience for clients
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs
Mortgage Specialist
Guaranteed Rate
Chicago, IL
07.2017 - 10.2018
- Licensed in IL, WI, TN, NC, AZ, and NM
- Responsible for being available and taking as many Inbound calls possible to be able to generate new business
- Developing a network of referrals from Realtors locally as well as the states I am licensed in
- Developing a marketing plan to generate current referral business
- I always have my business cards on me and try to have at least 1 new conversation with someone and give them my card
- Consistently maintained a 50% lead to app conversion daily
- Consistently achieved and exceeded all monthly metrics as set up by my Director
- Maintain current client base and moving them thru the process until the loan funds
- Working with the Processing and Underwriting department to make sure that the conditions that Underwriting sets are cleared so we can meet contingency and closing dates
- Was awarded the Rookie of the session during the training period after passing the NMLS Exam
- Was awarded Top Converting Mortgage Specialist in April May and July Session
Executive Advisor
DeVry University
Naperville, Chicago, IL
04.2013 - 06.2018
- Daily follow up on potential students to provide information on curriculum and admission process
- Contributed to the Operational Excellence team to redesign the entire DeVry University website
- Worked closely with Veterans or active-duty military students to have education while serving in the armed forces
- Taught and demonstrated Admissions systems to new Admission Advisors – Salesforce.com and Microsoft Office
- Exceeded weekly and overall session expectations
- Received multiple recognition awards for consistent top performer in various departments across the University
Senior Admissions Advisor
03.2012 - 04.2013
- Held responsibility of 8 Admission Advisors for the finance consultant to work with
- Achieved 4 student finance awards based on communication and follow up skills
- Mentored 5 level I admission advisors each session to achieve their goal of helping students become accepted into DeVry
Level II Admissions Advisor
08.2009 - 03.2011
- Performed consistently to meet performance targets received TEACH award twice for team region of 40
- Consistently helped multiple students in the admissions process achieve scholarships based on admissions test scores
- Earned Director’s Award of Excellence by going above and beyond to help students achieve their goals
Level I Admission Advisor
08.2008 - 08.2009
- Communicated in Spanish or English to various students depending upon their language
- Dedicated to providing excellent customer service to students throughout the application and enrollment process
- Conducted personal interviews to qualify candidates and explain academic programs in a timely manner
- Advised students in program selection, test counseling, registration, etc
Education
Accounting - Accounting And Business Management
03.1995
Skills
- Salesforce
- CRM
- Encompass
- FHA and VA Loan Process
- Automated Underwriting Systems
- Credit History Review
- Corporate Financial Statements
- Customer Relations
- Financial History Analysis
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
Timeline
Elite Loan Coordinator - Guaranteed Rate Affinity LLC
04.2020 - 06.2022
Loan Processor - Neighborhood Loans
02.2019 - 02.2020
Loan Originator - Neighborhood Loans
10.2018 - 02.2019
Mortgage Specialist - Guaranteed Rate
07.2017 - 10.2018
Executive Advisor - DeVry University
04.2013 - 06.2018
Senior Admissions Advisor -
03.2012 - 04.2013
Level II Admissions Advisor -
08.2009 - 03.2011
Level I Admission Advisor -
08.2008 - 08.2009
Triton College - Accounting, Accounting And Business Management
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