Cynthia Kellogg

• Analyze regional financial data to identify areas of growth opportunities.
• Establish goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
• Monitor team progress toward the achievement of goals and objectives set forth by executive management.
• Provide mentorship and coaching to staff members throughout the region as needed.
• Manage regional operations, including inventory control, staffing levels, logistics, and customer service.

In addition to the above I work along side the team members in the offices. Patient care and service is my strength. I have worked with several dental software systems.

• Managed full revenue performance of the center, including managing performance of all staff.
• Reviewed and managed key performance indicators including sales, collections, healthcare financing, close rate, revenue goals and P&L analysis.
• Monitored and managed consult flow for consistency, efficiency of doctor and staff time.
• Monitored and managed surgical schedule to maximize surgeon's time.
• Hired and direct/lead all center staff. In addition, wrote and delivered team performance reviews.

• Managed operations for Pediatric and Orthodontic dental practices in Washington and Oregon facilitating excellent patient support services, direction and guidance.
• Recruited, trained and developed dynamic team members, supporting all corporate growth and productivity objectives.
• Monitored P&L reports for each practice and develop ways to close the gaps between actual performance and company projections.
• Engaged professionally with doctors, practice managers, team members and patients to build rapport and nurture relationships.
• Enhanced operational performance by developing effective business strategies, systems and processes. Recently facilitated a new software conversion.
• Managed integration of acquired dental practices.

• Provided leadership and guidance in all daily operations of multiple dental offices throughout Washington and Hawaii.
• Development of tactics and strategies to attain regional revenue, collections and profit goals.
• Prepared annual budgets and managed P&L reports resulting in exceeding revenue and EBITDA goals showing YOY growth.
• Facilitated doctor, hygienist and all other staff recruitment.
• Led employee performance reviews and discussed improvement strategies with doctors, hygienists and office managers.
• Developed and implemented organizational policies and procedures.
• Established work schedules and assignments for staff according to work load, space and equipment availability.

• Responsible for recruiting participating dentists.
• Trained and maintained a positive working relationship with the participating dental offices.
• Conducted Employee Benefit fairs.
• Worked closely with Marketing/Sales and the Broker community.
• Participated in developing fee schedules and provider procedural manuals.
• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

• Planned and implemented the transfer of claims processing and customer service from Texas to Washington.
• Managed the claims processing functions of 60 employees to assure quality, turnaround and budgetary standards were met.
• Coordinated joint efforts with vendors and customers.