Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Kenney

Goffstown,NH

Summary

Dynamic catering professional with extensive experience at Granite State Hospitality, excelling in food safety and customer service. Proven track record in enhancing guest satisfaction through meticulous event execution and effective team training. Recognized for streamlining operations, resulting in improved efficiency and memorable dining experiences. Reliable and adaptable, committed to delivering excellence in every event.

Hardworking and enthusiastic catering assistant trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Catering professional with strong background in hospitality and food service. Adept at managing food preparation, event setup, and customer service to deliver high-quality experiences. Reliable team player with focus on achieving results and adapting to changing needs.

Experienced with food preparation, event setup, and customer service. Utilizes organizational and multitasking skills to ensure efficient catering operations. Knowledge of maintaining hygiene standards and providing excellent customer experiences.

Overview

26
26
years of professional experience

Work History

Catering Assistant/Donut Maker/Supervisor

Granite State Hospitality/The Common Man Roadside
09.2020 - Current
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Oversaw catering orders to verify accuracy and completeness.
  • Enhanced guest experience by efficiently managing buffet setups and breakdowns.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Collaborated with team members to execute seamless catering events for clients.
  • Ensured compliance with health and safety standards, maintaining safe environment for both staff and guests.
  • Bolstered client satisfaction by providing attentive customer service during events.
  • Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
  • Streamlined catering setup process, reducing preparation time by organizing supplies in advance.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Enhanced event satisfaction by setting up venues according to specific client requests.
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
  • Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.

Restaurant Owner

Self-employeed
07.2004 - 02.2020
  • Supervised daily activities of restaurant and 6 employees.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Developed and implemented comprehensive business plan to maximise restaurant success.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Maintained positive relationships with local community and government officials.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency and quality.

Certified Trainer

Bertuccis
03.1999 - 02.2004
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
  • Increased trainee performance by implementing practical, hands-on activities during training sessions.
  • Established and maintained quality control standards.
  • Provided coaching and mentoring to employees.
  • Developed job-specific competencies and performance standards.

Education

General Studies

Lawrence High School
Lawrence, MA
06-1983

Skills

  • Food safety
  • Reliability and punctuality
  • Meal delivery
  • Safe food handling
  • Food storage protocol

Timeline

Catering Assistant/Donut Maker/Supervisor

Granite State Hospitality/The Common Man Roadside
09.2020 - Current

Restaurant Owner

Self-employeed
07.2004 - 02.2020

Certified Trainer

Bertuccis
03.1999 - 02.2004

General Studies

Lawrence High School

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