Cynthia Kidd

Customer service representative with over 15 years of experience in enhancing client satisfaction and retention through effective problem-solving and communication. Demonstrates expertise in case management and community outreach, fostering strong relationships with clients and partners. Proficient in Microsoft Office and adept at managing high call volumes, ensuring seamless service delivery and operational efficiency.

Professional coordinator with strong background in family services. Skilled in conflict resolution, resource allocation, and client advocacy. Known for effective teamwork and adaptability in dynamic environments. Focused on achieving measurable results and supporting families through challenging times.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - High volume calls per day, providing information and service to ensure customer satisfaction.

• Certified Property Manager, MS Brower - 8 years