Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cynthia Kidder

Parkersburg,WV

Summary

With a proven track record at WVU Medicine Camden Clark Memorial Hospital, I excel in optimizing front desk operations and enhancing patient satisfaction through effective communication and meticulous attention to HIPAA compliance. My expertise in medical billing and a compassionate approach to patient relations have significantly improved office efficiency and patient trust. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 20 plus years.

Overview

18
18
years of professional experience

Work History

Medical Receptionist

WVU Medicine Camden Clark Memorial Hospital
08.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.

Medical Billing Specialist

Ohio Valley Ambulatory Sugery Center
07.2021 - 08.2023
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Located errors and promptly refiled rejected claims.
  • Identified and resolved patient billing and payment issues.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
  • Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Collected payments and applied to patient accounts.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
  • Filed and updated patient information and medical records.
  • Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
  • Liaised between patients, insurance companies, and billing office.
  • Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
  • Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
  • Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.

Medical Assistant

Dr. James G. Gaals Office
10.2018 - 07.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures, and care plan instructions.

Medical Assistant/Medical Receptionist

Sandal Incorporated
10.2006 - 07.2012
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Improved clinical workflow with introduction of electronic health records system.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Measured patient spirometry.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Supported office staff and operational requirements with administrative tasks.

Education

Certificate in Medical Assistant Trainee - Medical Assistant

Washington County Career Center-Adult Technical Training
Marietta, OH
12-2024

Associate In Business - Medical Assistant

Mountain State Community College
Parkersburg, WV
09-2006

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • Patient Scheduling
  • Patient Registration
  • Microsoft Office
  • HIPAA Compliance
  • Appointment Setting
  • Insurance Verification
  • HIPAA Guidelines
  • Appointment management
  • Payment Collection
  • Reminder calls
  • Patient Relations
  • Records Management
  • Medical Billing
  • Electronic Medical Records
  • Letter preparation
  • EMR / EHR
  • Medical Records Management
  • Workflow Optimization
  • Referral Verification
  • Paperwork coordination
  • Medical Charting
  • Documentation
  • Mail Management
  • Outpatient Care
  • Medical Office Procedures
  • Proficient in [Software]
  • Medical billing and coding
  • Insurance Claims
  • Patient callbacks
  • Typing and filing
  • Petty cash management
  • Insurance verifications
  • Understanding of medical laws

Additional Information

Clarice Trembly

Office Manager

304-424-4575


Amy Delong

Nurse Practitioner

304-372-7500


Aneysa Dearth

Radiology Technition

740-525-0502



Timeline

Medical Receptionist

WVU Medicine Camden Clark Memorial Hospital
08.2023 - Current

Medical Billing Specialist

Ohio Valley Ambulatory Sugery Center
07.2021 - 08.2023

Medical Assistant

Dr. James G. Gaals Office
10.2018 - 07.2021

Medical Assistant/Medical Receptionist

Sandal Incorporated
10.2006 - 07.2012

Certificate in Medical Assistant Trainee - Medical Assistant

Washington County Career Center-Adult Technical Training

Associate In Business - Medical Assistant

Mountain State Community College

Similar Profiles

CREATE PROFILE
Cynthia Kidder