Cynthia Kilgore
Carrollton,GA
Summary
Customer Service Specialist with a strong background in multitasking and organization, demonstrated through roles at TRAPP/BONANNO LAW OFFICES. Expertise in complaint resolution and documentation management led to significant improvements in client satisfaction and operational efficiency. Recognized for blending technical skills with exceptional interpersonal abilities to build lasting customer relationships. Aiming to leverage these strengths to drive enhanced service delivery in future roles.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
bug house pest control
Carrollton, GA
08.2022 - Current
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Prevented key account losses by researching discrepancies and correcting problems.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Teller
BNG
CARROLLTON, GA
02.2004 - 11.2011
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Verified amounts and integrity of every check or funds transfer.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Maintained accurate records of all transactions and customer interactions.
- Maintained confidentiality of bank records and client information.
- Cross-sold additional bank products when applicable to meet customer needs.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Legal Administrative Assistant
TRAPP/ BONANNO LAW OFFICES
CARROLLTON, GA
03.1999 - 10.2004
- Maintained client databases and filing systems, including hard copy and electronic files.
- Drafted or reviewed legal documents and precedents to support case preparation.
- Performed data entry tasks related to case-specific information into a variety of software programs such as Excel, Word, Access.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Coordinated multiple schedules using online calendaring system.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Greeted clients upon their arrival at the office and provided assistance throughout their visit.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Processed and distributed invoices to bill clients.
Education
BUSINESS - Business
WEST GA TECH
Carrollton, GA04-1998
ACCOUNTING - BUSINESS ACCOUNTING
WEST GA TECH
CARROLLTON, GA04-1998
Skills
- Complaint resolution
- Scheduling
- Account updating
- Credit card payment processing
- Appointment scheduling
- Documentation
- Money handling
- Multitasking and organization
- Email management
Timeline
Customer Service Representative
bug house pest control
08.2022 - Current
Teller
BNG
02.2004 - 11.2011
Legal Administrative Assistant
TRAPP/ BONANNO LAW OFFICES
03.1999 - 10.2004
BUSINESS - Business
WEST GA TECH
ACCOUNTING - BUSINESS ACCOUNTING
WEST GA TECH
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