Kaliegh-Mae Ramos
Orlando,FL
Summary
College student pursuing nursing seeks an opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success. Has a lot of experience in customer service.
Overview
6
6
years of professional experience
Work History
Server
Millers Ale House Bar and Grill
Kissimmee, FL
11.2022 - Current
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees on restaurant procedures and plating techniques.
- Greeted customers, answered questions, and recommended specials to increase profits.
Purchasing Agent
Quinco Services
Lake Mary, FL
01.2022 - 11.2022
- Sourced new vendors for purchasing needs.
- Prepared purchase orders and sent to distributors and suppliers.
- Analyzed competitive prices, products and market-related information.
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
- Connected with store managers and product suppliers to orchestrate efficient inventory movements.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
Miller's Ale House
Orlando, FL
02.2021 - 01.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
To-Go Specialist
Miller's Ale House
Orlando, FL
03.2020 - 02.2021
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Balanced competing priorities through deliberate project and time management practices.
- Exercised versatility in fast-paced, agile work environments.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Puppy Raiser
Breeders Pick
Orlando, FL
02.2020 - 02.2021
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared and reviewed records and consent forms.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Maintained clean and orderly play yards, kennels and cages.
- Prepared food to meet needs of animals under care with appropriate meals.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Socialized animals to prepare for adoption.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Played with dogs and cats to maintain socialization and reduce stress.
Fast Food Team Member
McDonald's
Orlando, FL
04.2019 - 02.2020
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Verified orders and bagged items for easy transport.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Organized food items on serving trays and in carry-out packages.
- Promoted food items, beverages and desserts to increase sales.
- Served orders to customers at windows, counters and tables.
- Recorded customer orders and communicated clearly to confirm each order.
Education
Nursing
Valencia College
Orlando, FLSkills
- Problem Resolution
- Customer Support
- High-volume dining
- Point of Sale (POS) system operations
- Food safety understanding
- Good work ethic
- People skills
- Guest service
- Excellent multi-tasker
- Engaging personality
Timeline
Server
Millers Ale House Bar and Grill
11.2022 - Current
Purchasing Agent
Quinco Services
01.2022 - 11.2022
Server
Miller's Ale House
02.2021 - 01.2022
To-Go Specialist
Miller's Ale House
03.2020 - 02.2021
Puppy Raiser
Breeders Pick
02.2020 - 02.2021
Fast Food Team Member
McDonald's
04.2019 - 02.2020
Nursing
Valencia College
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