Cynthia Klymov

• Managed an organization of 50+ user assistance designers that do a variety of different jobs across Human Capital Management (HCM), Higher Ed (HED) and AI (Artificial Intelligence)
• Lead HCM in being the front runner in modernizing language in the applications
• Improved the creation and information of Release Readiness documentation
• Led team in more than doubling the number of implementation, user, and administration guides
• Led the organization to work closely with support and Customer Connect to identify and document complex areas
• Took the lead in having Curriculum not only create training classes, but also create short videos to help customers with complex areas
• Networked and Collaborated across all levels of the company and across all supporting organizations such as, Product Development, Strategy, UX Design, Support, Center of Excellence and Oracle University.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

• Educated and provided services to clients and partners for Oracle Fusion HCM (Human Capital Management) SaaS (Software as a Service)
• Managed 10 to 15 critical customers and their partners on a daily basis, in implementing Oracle Fusion HCM applications on time
• Liaison between customers, partners, development, support, operations, and sales
• Insured client implementation went smoothly
• Provided guidance in project planning, application knowledge and escalating issues within development or support to help the client to go live on Oracle Fusion HCM
• Supported the following Oracle Fusion Cloud applications: Human Resources, Benefits, Payroll, Talent Review, Goals, Performance Management, and Compensation and all of the Fusion tools.

• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Managed the school grounds, staff management, human resources, payroll and compliance with city codes and ordinances for running a school
• Cut cost of running the school by about 30%
• Raised $115k in recurring grants for the school
• Ran fundraising events which profited over $135k a year
• Located and negotiated a new school home, to further reduce the schools cost
• Achieved long time sustainment by cutting cost and creating revenue streams.
• Led successful fundraising campaigns, securing critical resources for program development and expansion.
• Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
• Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
• Built relationships with donors, government officials and other organizations to secure funding and support for organization.

• Started a new business of an antique store
• This included legal documentation needed, purchasing inventory, marketing, selling, etc…
• Built a store from a rundown building. Cleaned it up, made improvements and stocked it, to be ready for business in less than two months.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Started a partnership as an investment and management company. Eventually had to take over Management of one of the investments.
• Improved revenues by 30%, invested money on needed improvements and still raised profits by 9%.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Streamlined operations to improve efficiency.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Evaluated suppliers to maintain cost controls and improve operations.

Business Analyst:

· Led an Oracle implementation for the Air Force where they administered their own Health, Life and Retirement for their Retiree's.

· Instrumental in designing and developing a bolt on application to their Oracle HR/Payroll implementation, in which Oracle functionality did not fit the client's requirements.

· Trained the client on the system and developed requirements and designs to help fit their application into the existing Oracle HR system, with as little customization's as possible. Responsible for requirements gathering, design, setups, and coordination with Payroll team on design, build, testing, and training.

Project Management:

· Provided program management for multiple small to large simultaneous projects for the Air Force and Navy. This included, managing the consultants working on the projects, managing the project plans, software development life cycles, day-to-day activities, client and internal status reports and briefings, escalation of issues, staffing, renewing contracts, and managing revenue for the projects.

Managed and was accountable for the P&L (profits and loss), invoicing, client relationships, partner relationships and third-party relationships.

Business Development:

· Closed federal contract deals with winning proposals.

· Created partnerships with large and small businesses. Worked with Oracle sales to win business for the consulting firm.

Resource & Recruitment Manager:

· Ensured that consultants were matched correctly on projects and that everyone was billable.

· Monitored the pipeline to see when hires would be needed and where resources could be moved to ensure the best utilization of resources.

· Maintained the project pipeline, utilization and recruiting needs.

· Created process and procedures for staffing including monitoring job boards, postings positions, working career fairs, scheduling interviews, monitoring the hiring process, maintaining the Resource Management report.

Functional Consultant:

· Configured and implemented Oracle HR's largest HR system for the United States Civilian Department of Defense (DoD) and US Air Force.

· Instrumental in the co-development of Oracle's Federal HR application. Cindy brought forward to Oracle executives where the product was lacking for federal customers. She was instrumental in creating a co-development effort to deliver for the DoD and for Oracle to have a product for other Federal customers.

· Convinced customers to re-engineer the requirements to be able to fit in the Oracle Applications, with small customizations or extensions to the products that they had licensed.

· Demonstrated the product for many federal executives and military Generals and Admirals.

· Worked with the functional analyst, developers, and middle to upper management to ensure that we were meeting objectives and communicated issues.

Portfolio Director – Program Management:

· Provided program management for multiple simultaneous projects; this responsibility included managing the consultants working on the projects, managing the project plans, software development life cycles, day-to-day activities, briefings, escalation of issues, staffing, renewing contracts, managing revenue for the projects.

· Managed and was accountable for the millions in profit to Oracle. This included invoicing, client relationships, partner relationships and third-party relationships.

Business Development:

· Won millions in contracts for consulting with her winning proposals for HR opportunities in both the Federal DoD and Federal Civilian space.

· Responsible for managing multiple projects, supporting the HR community, renewing contracts, and managing revenue forecast.

· Helped to close application sales deals by attending sales calls to support the sales cycle and to show Oracle Consulting value proposition.

Outsourcing Deputy Program Manager & Director of Application Maintenance:

· Managed the development and operational environment of about 150 databases.

· Led a development team of approximately 75 developers, 10 DBA's, 5 functional analysts, 5 help desk analyst, and 5 managers.

· Provided day-to-day operations support, program management support, financial management support and proposal support.

• Managed patch releases, upgrades of the databases, upgrade of Oracle Application releases.
• In charge of the functional and technical support, DBA's, Help Desk, interfaces, conversions, and deployment for 150 database applications.

· Instrumental in winning and transitioning the DCPDS system from the Air Force Central Design Activity to the Lockheed Martin/Oracle outsourcing.

· Opened two new offices which entailed participating in setting up the infrastructure networks, office furnishings and supplies, hardware, security installation and planning seamless transition movements between the two sites.

• Created a new department for managing new accounts for a six-month transition period
• Trained clients on software products (PC Personnel), Reports, Quarter and Year End activities
• Proactively made calls and worked with Sales and Account Executives to resolve client issues
• Set up new features as needed
• Provided customer service to payroll and related tax filing issues
• Kept team members aware of new procedures and worked as a committee member for Tech Support, Year End, and Procedure committees
• Created the first Year End Reference manual and Procedures Manual for the Dallas region
• Maintained and serviced approximately six hundred clients.