Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Cynthia K. Marsh

Summary

Experienced executive with 20+ years of expertise in strategy-based learning and development, performance and change management, learning design, and training. Proven track record of transforming talent and businesses across global boundaries in the United States, Europe, and Asia. Seeking a new challenge as Director of Learning & Development.

Overview

17
17
years of professional experience
1
1
Certification

Work History

L&D - LEARNING STRATEGIST

PRICEWATERHOUSECOOPERS LLP
01.2017 - 06.2024
  • Relationship leader managing a diverse portfolio of complex programs, stakeholders and cross-functional teams spanning multiple lines of businesses to inform, shape, and prioritize learning solutions in alignment with the strategic direction of the firm
  • Maintain service excellence while developing the vision, strategy and execution plan
  • Lead L&D teams in Argentina, India, Mexico, Shanghai, and USA In skill gap analysis, prioritization of Core Consulting Skills and Client Success Programs from ideation to sustainability for 68K partners and staff
  • Develop key stakeholder communications, including leadership presentations, scripting, internal news articles, webcast content, conference materials, and video productions
  • Responsible for stakeholder relationships, budget, issue/risk management and subsequent tracking and reporting
  • Facilitate needs analysis to define critical gaps and lead rapid design of innovative learning solutions to accelerate performance while meeting regulatory requirements of Tax professionals to maintain their licenses in compliance with NASBA, IRS, and state requirements
  • Advanced top-performing leaders potential prototyping, designing and delivering a three-year Partner Candidate Leadership Development Program centered on leaders responsible for driving strategy and leading client services
  • Enhanced 4138 US/Mexico/Int'l managers through partner capabilities garnering $467.8M/2277 potential client opportunities leading 38 market leaders and 250 partner facilitators focusing on business development, digital and automation technology, productivity, diversity & inclusion, and innovation
  • Engaged 80 business unit leaders to direct the strategic framework and redesign of the tax learning and development curriculum for 10K tax professionals partnering with firm's Center of Excellence (COE), assimilating strategies to deliver 23 tax-focused prototypes and learning pathways for key business areas
  • Optimize project management, engagement economics, and leadership capabilities to 1500+ professionals annually overseeing redesign of the Tax Experienced Senior Associate Conference
  • Lead cutting-edge technologies and programs adoption including digital collaboration platform and LMS curated learning pathways
  • Oversee day-to-day work of L&D portfolios including Advisory Managed Services, Tax Private Company Services, Industry Tax Practice, Insourced Solutions for Tax, Workforce of the Future, Project Management for more than 10K partners and staff, ensuring that it is properly coordinated with other parts of the firm
  • Established clear learning objectives for courses, ensuring alignment with educational standards and benchmarks.
  • Conducted comprehensive assessments to measure student progress, adjusting teaching methods accordingly.

L&D - PROJECT MANAGEMENT AND IMPLEMENTATION - TAX

PRICEWATERHOUSECOOPERS LLP
08.2014 - 01.2017
  • Designated L&D point of contact determining the learning strategy for Private Company Services, Finance, and Project Management in the Tax Line of Service (LOS)
  • Built capability of 2784 Tax seniors through partners mapping learning solutions for Tax professionals collaborating with the CFO, Finance, Tax directors and partners
  • Architected multi-year, bi-annual PCS Partner Candidate Development Program (PCDP) lead collaborating with PCS Assurance, Tax partners, and HR leader
  • Oversaw learning curriculum/content and integration requests for Personal Financial Services
  • Fueled an overall LE of 1.53 building capability of 600 experienced senior associates authoring content and leading redesign plus instructor development for project management courses focused on leading engagements and people
  • Drove new L&D staff understanding of PM expectations, process, and resources conducting three XLOS/Specialty presentations annually
  • L&D Project Management Champion for Tax

L&D - PROJECT MANAGEMENT AND IMPLEMENTATION - TAX

PRICEWATERHOUSECOOPERS LLP
07.2013 - 08.2014
  • Responsible for creating learner-centered curriculums and programs
  • Served as the lead instructional designer and produced learning programs for three business areas
  • Contributed to learning culture as well as, designing cross-functional training and performance improvement initiatives
  • Determined learning needs and developed needs-based curriculum with off-the-shelf and/or original content
  • Championed design, learning and development (L&D) solutions for the Tax business, creating, enhancing, and increasing awareness of Team-Based Learning (TBL)
  • Overhauled the TBL brand to revitalize and engage team members while aligning with L&D, business and HR processes
  • Integral team member leading new graphic model design, representing TBL in an intuitive way for the Tax business
  • Reduced touchpoints simplified and improved the user experience merging job-aids, resources, and databases into one TBL booklet and updating microsites
  • Galvanized awareness and drove traffic increase to TBL on firmwide communications platforms designing high-impact, low-cost solutions
  • Successfully integrated TBL into the Tax instructor development program, additionally facilitating briefings for future integration into strategic Tax curriculum components

ACCELERATED PERFORMANCE LEADER, CENTRAL EASTERN EUROPE

PRICEWATERHOUSECOOPERS
01.2011 - 06.2013
  • Selected for Central Eastern Europe (CEE) assignment spearheading learning & development strategy development and launch/facilitation of regional performance improvement techniques, tools and best practices
  • Influenced stakeholders in 16 territories expediting the rollout of AP engagements
  • Reported directly to the CEE Senior Partner of HC
  • Helmed Assurance strategy and management of TBL including content creation and build of the CEE TBL coaching network, reporting to the Senior Partner and Audit Transformation Leader in Assurance
  • Pivotal role in business transformation and AP integration developing, monitoring, and managing internationally diverse LOS and HC Directors and Senior Managers territory leads
  • Generated €94K in revenue to fund programs and services provided by CEE Human Capital
  • Unlocked tangible improvements in client services (8% average), behaviors impacting economics and efficiency (9% average) and implementation of AP (16% average) within a one-year span across regions

L&D - PERFORMANCE CONSULTANT

PRICEWATERHOUSECOOPERS LLP
01.2007 - 01.2011
  • Seamlessly transitioned into diverse roles as performance consultant, facilitator and coach, Project Management and Implementation (PMI) Lead, co-designer and co-facilitator of PwC TBL projects composed of a highly talented team of Duke CE educators, content experts from Canada and US, and experts
  • Reported directly to the Chief Learning Officer
  • Improved business metrics with engagement generating $89.6K+ directing external, client-facing engagements in India, advising client, CA Technologies, in crafting a high-level approach
  • Enhanced TBL surveys to provide value-add information and business impact measures and developed e-cards/ TBL support tools and were later adopted by teams globally including Brazil, Canada, Hong Kong and Singapore
  • Powered success of US markets contributing to Organizational Development and Performance (ODP) philosophy development and implementation for team and local learning engagements

Education

Human Performance Improvement -

American Society for Training and Development (ASTD)

Instructional Systems Design -

Langevin Learning Services

Digital Product Management Certificate -

280 Group
09.2019

Accelerating Change Readiness & Agility -

UC Berkeley Executive Education
09.2019

Skills

  • Leadership
  • Global Relationship & Project Management
  • Stakeholder Management
  • Customer Experience
  • Adult Learning Theory
  • Design Thinking
  • Instructional Design
  • Consulting Services
  • Performance Analysis & Optimization
  • Team Building Facilitation
  • Budgeting
  • Resource Allocation
  • Change
  • Transformation & Growth Planning
  • Virtual Instructor Led Training
  • Curricula and Learning Journeys
  • Leadership Conferences
  • Budget/Finance
  • Onboarding
  • Milestones
  • Staff Development
  • Risk Management
  • Case Study Development
  • Measurement & Assessments
  • Digital & Video Production
  • Organizational Development
  • Training delivery
  • Coaching Techniques
  • E-Learning Platforms

Certification

  • Digital Product Management Certificate, 280 Group, 09/01/19
  • Accelerating Change Readiness & Agility, UC Berkeley Executive Education, 09/01/19
  • PwC Human-Centered Design, 01/01/20
  • PwC Digital Acumen Badge, 03/01/19
  • PwC Inclusive Mindset Badge, 10/01/22
  • Human Performance Improvement, American Society for Training and Development (ASTD)
  • Certified Facilitator, Development Dimensions International
  • Instructional Systems Design, Langevin Learning Services

Timeline

L&D - LEARNING STRATEGIST

PRICEWATERHOUSECOOPERS LLP
01.2017 - 06.2024

L&D - PROJECT MANAGEMENT AND IMPLEMENTATION - TAX

PRICEWATERHOUSECOOPERS LLP
08.2014 - 01.2017

L&D - PROJECT MANAGEMENT AND IMPLEMENTATION - TAX

PRICEWATERHOUSECOOPERS LLP
07.2013 - 08.2014

ACCELERATED PERFORMANCE LEADER, CENTRAL EASTERN EUROPE

PRICEWATERHOUSECOOPERS
01.2011 - 06.2013

L&D - PERFORMANCE CONSULTANT

PRICEWATERHOUSECOOPERS LLP
01.2007 - 01.2011

Human Performance Improvement -

American Society for Training and Development (ASTD)

Instructional Systems Design -

Langevin Learning Services

Digital Product Management Certificate -

280 Group

Accelerating Change Readiness & Agility -

UC Berkeley Executive Education

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Cynthia K. Marsh