Cynthia Knoch
Cantonment
Summary
Results-driven Commercial Lines Producer/Account Manager with strengths in assessing customer needs and providing tailored solutions. Solid history of exceeding client expectations. Demonstrates passion for building long-term customer relationships.
Overview
20
20
years of professional experience
Work History
Caregiver to Ageing Parent
Self-employeed
04.2024 - 12.2025
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Commercial Lines Producer/Account Manager
Zarahn Insurance Agency
02.2022 - 04.2024
- Responsible for retention of accounts in assigned book of business.
- Develops new business from existing accounts, referrals and outside leads.
- Prepares new and renewal proposals.
- Develops and maintains strong relationships with clients and Brokers.
- Answers underwriting questions and helps negotiate pricing.
- Strong organizational, multi task, motivational, problem solving, detail oriented, verbal, written and self discipline skills.
- Appropriately documents all communications with clients, carrier representatives.
- Proficient in insurance agency management software (EPIC) and microsoft products.
Personal Lines CSR
Fisher Brown Bottrell Insurance (Trustmark)
05.2017 - 03.2021
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Conducted annual reviews of existing policies to update information.
- Maintained assigned book of business, rounded accounts, maintained excellent.
- Input, issue, endorse current policies.
- Properly documented all communications in agency management system (EPIC)
Personal Lines CSR
Messick Insurance
04.2014 - 05.2017
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Conducted annual reviews of existing policies to update information.
- Maintained assigned book of business, rounded accounts, maintained excellent.
- Input, issue, endorse current policies.
- Properly documented all communications in agency management system (EPIC)
Personal Lines CSR
Allstate, Thornton Insurance Agency
08.2013 - 04.2014
- Instrumental in all aspects of opening agency including but not limited to interviewing potential job candidates, hiring, office setup, meeting with vendors and contractors, networking with Realtors and Mortgage Brokers.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
Personal Lines CSR
Prudential, Tim Wise Agency
03.2009 - 07.2013
- Processed applications, payments, endorsements and cancellations
- Submitted up-to-date activity and production logs to agency management for review
- Presented and clearly explained insurance policy options to clients based on their needs and goals
- Researched coverage and premium options and supplied clients with the best coverage available.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Loan Originator
Hamilton Group Funding
01.2006 - 02.2010
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Maintained strict confidentiality of bank records and client information.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Superior customer service skill based on dealing with clients in a positive, professional manner serving to promote success in my business as well as improving the client's personal financial situation.
Education
Associate of Arts -
Pensacola Junior College
Pensacola, FLBachelor of Science - Environmental Resource Management & Planning
University of West Florida
Pensacola, FLSkills
- Active 2-20 General Lines License
- Customer Needs Assessments
- Self-motivated
- Organized
- Thrives under pressure
- Problem Solver
- Outstanding oral and written communication skills
- Microsoft Office, Excel, Outlook
- Typing proficiency 55 WPM
Timeline
Caregiver to Ageing Parent
Self-employeed
04.2024 - 12.2025
Commercial Lines Producer/Account Manager
Zarahn Insurance Agency
02.2022 - 04.2024
Personal Lines CSR
Fisher Brown Bottrell Insurance (Trustmark)
05.2017 - 03.2021
Personal Lines CSR
Messick Insurance
04.2014 - 05.2017
Personal Lines CSR
Allstate, Thornton Insurance Agency
08.2013 - 04.2014
Personal Lines CSR
Prudential, Tim Wise Agency
03.2009 - 07.2013
Loan Originator
Hamilton Group Funding
01.2006 - 02.2010
Associate of Arts -
Pensacola Junior College
Bachelor of Science - Environmental Resource Management & Planning
University of West Florida