Overview
Work History
Education
References
Timeline
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CYNTHIA M. KOENIG

White Marsh,MD

Overview

17
17
years of professional experience

Work History

Office Manager/Assistant Facility Security Officer

Linchpin Solutions
12.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Established a culture of accountability among team members by setting clear expectations regarding adherence to security protocols.
  • Reviewed contracts with third-party vendors to ensure compliance with the company's security requirements prior to engagement.
  • Managed security clearances for employees, streamlining the process and reducing wait times for approval.
  • Served as liaison between the beforeorganization and the Department of Defense, ensuring smooth communication and resolution of security-related issues.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergencies to assess and deflect issues.

Billing Representative / Implementation Director

MEG Business Management
11.2018 - 07.2023
  • Collaborated with office staff, patients, third party institutions and other team members to resolve billing inconsistencies and errors
  • Created invoices and billing materials to be sent to insurance carriers
  • Customer-focused approach to trouble shooting, resolving problems and ensuring client satisfaction
  • Guided practitioners through the implementation process and ensured that they were given everything necessary to guarantee a smooth transition into their new billing system with their new billing team
  • Worked hand in hand with clinical staff to ensure all claims were processed correctly to prevent denials and guarantee a timely payment would be received from the payer.
  • Optimized resource utilization by allocating team members according to their skills and expertise, resulting in a more efficient implementation process.
  • Established clear channels of communication between team members during implementation projects, enabling rapid issue resolution as needed.
  • Streamlined implementation processes by identifying inefficiencies and developing improved strategies.

Denial Management / AR Representative

National Spine & Pain Centers
01.2017 - 01.2018
  • Evaluated and ensured that all claims denied or underpaid inappropriately by payors were identified, appealed and reversed
  • Works closely with appropriate departments, coding and medical team to review and obtain medical documentation required to facilitate denial appeals process
  • Compiled, analyzed and reported on data related to underpayments, denials, revenue opportunities and revenue leakage.

Settlement Specialist

Multi-Specialty HealthCare
01.2016 - 08.2017
  • Acted as liaison between the attorneys and the doctors
  • Responsible for writing up settlement requests and negotiating with attorneys and patients
  • Responsible for communicating with other departments including billing, scheduling and discharges
  • Maintained a relationship with the attorney’s offices that referred patients for treatment
  • Responsible for maintaining and properly handling incoming and outbound calls.

Insurance Verification and Authorization Coordinator

RadNet, INC.
03.2015 - 08.2015
  • Responsible for assuring appropriate insurance verification, prior approvals, and all authorization requirements are obtained before the patient’s arrival for procedures
  • Responsible for communicating with other departments including scheduling, admitting, and registration
  • Maintained a relationship with the Doctor’s offices that referred patients for procedures
  • Responsible for maintaining and properly handling incoming and outbound calls.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Administrative & Dental Assistant

LESLIE LONDEREE, DDS, PA
01.2012 - 03.2014
  • Provided daily office functions including answering phones, scheduling appointments, greeting patients, processing patient payments, ordering supplies and maintaining the filing system
  • Managed patient medical history and assisted during various dental procedures
  • Took and processed dental radiographs (x-rays)
  • Cleaned and maintained operatory and lab
  • Utilized Microsoft Office on a daily basis, including Work, Excel, and Power Point.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Administrative Assistant

ARAMARK, INC
06.2009 - 12.2011
  • Provided daily office functions including answering all phones, greeting prospective customers, scheduling daily events, and maintaining the filing system
  • Maintained the Company Billing System as well as issuing and maintaining company credit cards
  • Worked closely with current and new employees managing Schedules, Staff Meeting and Human Resource Issues
  • Utilized Microsoft Office on a daily basis, including Work, Excel, and Power Point.

Teller 2

SUNTRUST BANKS, INC
05.2007 - 06.2009
  • Offered a high level of customer service, handled all customer requests and inquiries in a fast-paced environment
  • As a Teller 2 responsibilities were as followed, completed transactions according to established guidelines, received and processed daily deposits, withdraws and loan payments, identified referral opportunities and made referrals according to customer needs
  • Worked closely with the Sales Department, Marketing upcoming Events and Promotions.

Education

High School Diploma -

ROSEDALE BAPTIST SCHOOL
Baltimore, Maryland

References

REFERENCES UPON REQUEST

Timeline

Office Manager/Assistant Facility Security Officer

Linchpin Solutions
12.2022 - Current

Billing Representative / Implementation Director

MEG Business Management
11.2018 - 07.2023

Denial Management / AR Representative

National Spine & Pain Centers
01.2017 - 01.2018

Settlement Specialist

Multi-Specialty HealthCare
01.2016 - 08.2017

Insurance Verification and Authorization Coordinator

RadNet, INC.
03.2015 - 08.2015

Administrative & Dental Assistant

LESLIE LONDEREE, DDS, PA
01.2012 - 03.2014

Administrative Assistant

ARAMARK, INC
06.2009 - 12.2011

Teller 2

SUNTRUST BANKS, INC
05.2007 - 06.2009

High School Diploma -

ROSEDALE BAPTIST SCHOOL

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CYNTHIA M. KOENIG