Summary
Overview
Work History
Skills
Websites
Other
References
Timeline
Generic

Cynthia Koon

Gastonia,NC

Summary

Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.

Overview

17
17
years of professional experience

Work History

Office Manager/HR Administrator

Rock Hill Ford
Rock Hill, SC
01.2024 - Current
  • Company Overview: Single line dealership with 70+ employees
  • Managed new hire onboarding, benefits coordination, and payroll for 2 stores in the group
  • Ensured compliance with applicable laws regarding employment practices.
  • Used judgment and initiative in handling confidential matters and requests.
  • Maintained personnel records in compliance with applicable laws and regulations.
  • Maintained vendor files
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Reconciled incoming daily cash/credit card deposits
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Regular audits of dealership compliance policies and practices
  • Delegated work to staff, setting priorities and goals.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Coded and entered daily invoices with in-house accounting software.

Office Manager/HR Administrator

Huntersville Ford
Huntersville, NC
09.2020 - 01.2024
  • Company Overview: Single line dealership with 70+ employees
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained sales licenses for dealership
  • Reviewed and finalized major unit sales deals
  • Managed new hire onboarding, benefits coordination, and payroll for 4 stores in the group
  • Ensured compliance with labor laws related to wages, hours worked, overtime pay, leaves of absence.
  • Maintained personnel records in compliance with applicable laws and regulations.
  • Maintained vendor files
  • Reconciled incoming daily cash/credit card deposits
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Ensured compliance with applicable laws regarding employment practices.
  • Managed office inventory and placed new supply orders.
  • Assisted controller with special projects
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.

Operations Manager

Team Charlotte Motorsports
Charlotte, NC
04.2014 - 09.2020
  • Company Overview: 5-line dealership with 30+ employees
  • Responded to information requests from superiors, providing specific documentation.
  • Maintained licenses and insurances for dealership
  • Review and reconciliation of bank account for dealership
  • Reviewed and finalized major unit sales deals
  • Tracking and administration of dealership payroll and employee benefits (30 employees on average)
  • Maintained personnel files
  • Opened and closed cash tills and reconciled incoming daily cash/credit card deposits
  • Timely maintenance of all A/P and A/R
  • Responsible for creation of dealership Profit and Loss Statement, Balance Sheet, and monthly financial composite statement for review by senior management
  • Responsible for monthly calculation and payment of state sales tax
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

Office Manager

Ridenow Powersports Concord
Concord, NC
06.2010 - 04.2014
  • Company Overview: (6-line dealership with 30 employees)
  • Major unit inventory entry and monthly auditing
  • Prepared completed major unit deals for funding and titling
  • Tracked and collected receivables for dealership
  • Processed tag & title work in-house using DealerTrack
  • Handled all bank deposits and reconciled incoming daily cash/credit card deposits
  • Assisted off-site accounting as needed
  • Managed a 2-person cashier team
  • Maintained office supplies for dealership
  • Maintained personnel files
  • (6-line dealership with 30 employees)

Accounting Clerk/Title & Funding Clerk

Ridenow Powersports Concord
Concord, NC
07.2007 - 06.2010
  • Paid off sold major units on a daily basis
  • Ran and reconciled month-end reports
  • Prepared monthly expense analysis for review by dealer principal
  • Research and resolve of billing or invoicing errors to reconcile A/P accounts
  • Processed tag & title work and submitted to DMV
  • Handled all bank deposits and reconciled incoming daily cash/credit card deposits
  • Tracked and collected receivables for dealership

Skills

  • Staff Management
  • Vendor engagement
  • Compliance Monitoring
  • Operations Management
  • Office Management
  • Bookkeeping
  • Expense Reporting
  • Data Entry
  • Policy and procedure modification
  • Documentation and control
  • Accounting
  • Vehicle titling
  • Dealership acquisitions
  • Software migrations
  • Excel
  • Word
  • Human Resources
  • Policy Implementation
  • Account Reconciliation
  • Clear oral/written communication
  • Banking operations
  • Financial Accounting
  • Workflow Optimization
  • Payroll Processing

Other

NC Notary

References

References available upon request.

Timeline

Office Manager/HR Administrator

Rock Hill Ford
01.2024 - Current

Office Manager/HR Administrator

Huntersville Ford
09.2020 - 01.2024

Operations Manager

Team Charlotte Motorsports
04.2014 - 09.2020

Office Manager

Ridenow Powersports Concord
06.2010 - 04.2014

Accounting Clerk/Title & Funding Clerk

Ridenow Powersports Concord
07.2007 - 06.2010

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Cynthia Koon