Cynthia Kurata
Honolulu,HI
Summary
Dynamic and results-driven professional with extensive experience at Southwest Airlines, excelling in warehouse operations and shipping procedures. Proven ability to enhance team productivity through effective communication and problem-solving. Skilled in forklift operation and committed to maintaining OSHA compliance, consistently achieving high standards in safety and efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Provisioning Agent
Southwest Airlines
Honolulu, HI
06.2012 - Current
- Improved customer satisfaction by providing prompt and accurate information on product availability.
- Participated in continuous improvement initiatives, identifying opportunities to enhance operational performance.
- Enhanced team productivity through clear communication of roles and responsibilities for each task.
- Assisted in the development of training materials, increasing new hire competencies and reducing onboarding time.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Ramp Agent
Southwest Airlines
Las Vegas, NV/ Honolulu HI
06.2012 - 04.2022
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Machine Operator
Weyerhaeuser
Honolulu, HI
04.2003 - 06.2008
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Ensured high-quality output, rigorously inspecting products to meet quality standards.
- Operated and controlled ward dye cut machine, shrink wrap and strapping equipment.
Education
Graduate Certificate - Clerical/secretarial
Leeward Community College
Pearl City, HI05.1985
Skills
- Willing to learn
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Warehouse safety
- Multitasking
- Reliability
- Organizational skills
- Safety precautions and procedures
- Pallet jack operation
- Forklift operation
- Product inspection
- Freight handling
- Adaptability
- OSHA compliance
Timeline
Provisioning Agent
Southwest Airlines
06.2012 - Current
Ramp Agent
Southwest Airlines
06.2012 - 04.2022
Machine Operator
Weyerhaeuser
04.2003 - 06.2008
Graduate Certificate - Clerical/secretarial
Leeward Community College